Remote Customer Service & Administrative Support

Sheila ulmer

Biloxi, MS ***** +1-228-***-**** ***********@*****.***

Willing to relocate: Anywhere

Work Experience

Caremark

October 2024 to May 2026

Prior authorization

Administrative Assistant

Division of Medicaid Gulfport, MS

February 2024 to March 2025

CSR WFH

Roth staffing Florida City, FL

February 2022 to August 2024

I worked as a temp agent for DRIASI. I collected calls from life insurance companies as a third party. I processed death claims and made changes to customer accounts upon their request. Customer Service Representative

S2G-Waco TX

August 2021 to January 2022

Help customers with troubling shooting as well as process payments and account overview for the client Hulu.

Wfm CSR

Asurion

December 2019 to February 2021

Answering questions and diffusing frustrations. Build trust with our customers and provide quality results in an efficient manner. Use your advanced technical knowledge to solve technical support for programming and equipment issues. Along with processing phone insurance claims and payment processing. Remote Medical Coder

UHJ-Jackson, MS

February 2018 to December 2018

• Properly coding services, procedures, diagnoses, and treatments.

• Preparing and sending invoices or claims for payment.

• Correcting rejected claims.

• Tracking payments.

• Following up with patients and insurance companies about outstanding bills. CSR - Customer Service Representative

SaviLinx LLC Hattiesburg, MS

June 2017 to November 2017

delivers personalized contact center services and tech support at scale to government and commercial businesses, as helping students with their FASA

Overlook apartment manger

June 2013 to September 2017

Report to Multi-family Tax credit and income restriction property. filling vacancies, responding to tenant complaints, collecting rent, managing apartment upkeep, and filing taxes. CSR - Customer Service Representative

GDIT/Maximus Hattiesburg, MS

August 2015 to February 2017

Assist consumers with enrolling into a health insurance marketplace plan. As well as enrolling consumers in medicare. Administrative Assistant

Division of Medicaid Biloxi, MS

Education

High school diploma or GED

WEST JONES HIGH SCHOOL Laurel, MS

January 2008 to December 2008

Skills

Property Leasing Google Docs Microsoft Access Transcription Medical Coding Analysis skills Microsoft Office E-commerce QuickBooks Quick Learner Buffing Organizational skills Medical Scheduling ICD-9 Accounts Receivable Medical Billing Customer support Understanding Customer service Jack of all trades CPT Coding ICD-10 Property Management Communication skills Critical Thinking Insurance Verification Leadership Good at arithmetic Yardi Typing Zendesk Residential Cleaning

Certifications and Licenses

Paralegal Certificate

Contact this candidate