Fulfillment Operations Supervisor and Team Lead

Chris Williams

Newcastle, Oklahoma 405-***-**** ****************@*****.*** LinkedIn (Optional)

Target Roles: Operations Supervisor Fulfillment Center Lead Distribution Supervisor Logistics Operations Lead

PROFESSIONAL SUMMARY

Operations and fulfillment leader with 11 years of progressive experience at Walmart, including Digital Team Lead and Support Manager responsibilities. Proven success leading teams in high-volume retail and e-commerce fulfillment environments with direct impact on operational KPIs including pick speed, order accuracy, customer satisfaction, substitution rates, and fulfillment throughput. Experienced in supervising teams, driving performance metrics, and ensuring efficient workflow execution in fast-paced, data-driven environments. Holds an Associate Degree in Information Technology and experienced in enterprise systems including Workday, Tableau, Excel, PowerPoint, and Medallia.

CORE SKILLS

Operations Management

Fulfillment Center Operations

Team Leadership (10+ associates)

KPI & Performance Management

Process Improvement

Workforce Coordination

Inventory & Order Accuracy

Customer Experience Optimization

Training & Coaching

High-Volume Retail Operations

Microsoft Excel & Reporting

Tableau Analytics

Workday Systems

Medallia CX Platform

PROFESSIONAL EXPERIENCE

Walmart — Digital Team Lead

2015–Present

Led a team of 10 associates in daily digital fulfillment and online order operations in a high-volume retail environment

Supported store operations generating over $30M+ in annual sales volume

Improved key performance metrics including pick speed, first-time pick rate, order accuracy, substitution rate, and customer satisfaction scores

Drove performance improvements compared to prior leadership benchmarks across multiple KPIs

Managed workflow prioritization and ensured timely completion of daily fulfillment targets

Trained and coached associates to improve productivity, accuracy, and customer service performance

Acted in leadership capacity during periods of limited management coverage to ensure operational continuity

Walmart — Support Manager

Supervised sales floor operations across multiple departments in a fast-paced retail environment

Assisted with staffing coordination, scheduling, merchandising, and inventory control

Supported daily operational decision-making and customer service resolution

Maintained store standards and ensured team productivity goals were met

Walmart — Sales Floor Associate

Provided customer service and product support in a retail environment

Maintained merchandising standards and stocked inventory

Supported daily store operations and customer experience initiatives

EDUCATION

Associate Degree in Information Technology Southern New Hampshire University Graduated with Honors

TOOLS & SYSTEMS

Workday Tableau Microsoft Excel Microsoft PowerPoint Medallia

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