Remote Customer Support & Systems Analyst
Resume:
Lisa Johnson
Warner, OK *****
************@*****.***
Summary
Motivated and customer-focused professional with over 10 years of experience in customer service and technology including remote work. Proven ability to resolve complex issues, build strong relationships, and deliver exceptional service, ensuring customer satisfaction and retention. Adept at managing inquiries, maintaining high-quality standards, and contributing to team goals in a fast-paced, compliance-driven environment.
Skills
Remote Work Experience
Customer Satisfaction
Account Management
Problem Solving
Computer Proficiency
Written & Verbal Communication Skills
Multitasking & Organization
Dependability & Reliability
Experience
Donor Ambassador (Remote) Nimble Connect – Warner, Oklahoma 11/2025 – Present
Deliver high-level outbound customer service using strong interpersonal skills with an enthusiastic, welcoming, and positive attitude creating a comfortable experience for every individual.
Answer questions effectively and communicate professionally with people from diverse backgrounds.
Maintain donor privacy and respond to concerns calmly, professionally, and with compassion.
Clinical Assistant (Remote), Charles River Medical Center – Warner, Oklahoma 12/8/2025 – 3/20/2026
Delivered high-level customer service by ensuring timely and efficient patient check-ins for telemedicine visits
Monitored patient check-in status to support smooth virtual visit workflows
Scheduled and managed patient appointments using Epic
Proactively contacted patients via phone or messaging who had not joined their virtual visit
Completed remote administrative tasks to support clinical operations
Customer Support Associate (Remote), Anomaly Squared Warner, Oklahoma 09/2025 12/6/2025
Deliver high level inbound and outbound customer service, ensuring prompt and effective communication.
Resolved customer concerns with a focus on enhancing satisfaction and building long-term relationships.
Maintained and updated customer accounts accurately within the company database to ensure data integrity.
Cashier, Lowes Home Improvement Muskogee, Oklahoma, 05/2024 9/2025
Deliver high level of customer service to patrons using active listening and engagement skills.
Operate cash register accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Complete daily recovery tasks to keep areas clean and neat for maximum productivity.
Clothing Sales Associate, Atwoods Ranch & Home Checotah, Oklahoma 05/2023 05/2024
Greeted customers and provided excellent customer service.
Organized merchandise to maintain visual standards and accessibility.
Assisted in inventory management by restocking items and verifying stock levels.
Medicare Advocate Agent (Remote), Quote Velocity Warner, Oklahoma 01/2023 04/2023
Provided inbound and outbound customer service.
Assisted customers with inquiries and provided solutions to enhance satisfaction.
Managed customer accounts and updated information in the company database.
Driver, Enterprise Rent-A-Car Tulsa, Oklahoma 03/2021 12/2022
Transported customers safely to and from rental locations.
Conducted vehicle inspections before and after rentals.
Maintained cleanliness and organization of vehicles in fleet.
Education and Training
Bachelor of Arts, Management Information Systems, Langston University Tulsa, OK 2004
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