Bilingual Remote Customer Support Specialist
Resume:
Melissa Perez Pimentel
BILINGUAL CUSTOMER SUPPORT &
CUSTOMER EXPERIENCE PROFESSIONAL
********************@*****.***
Savannah, GA
Professional Summary
Education
Customer-focused bilingual professional with nearly five years of experience delivering exceptional customer support and creating positive customer experiences in fast-paced retail environments. Skilled in resolving customer inquiries, processing purchases and returns, managing store operations, and maintaining high-quality brand standards with professionalism, empathy, and attention to detail. Strong written and verbal communication, problem-solving, and multitasking abilities, with experience supporting customers across multiple touchpoints. Currently pursuing a B.F.A. in Fashion Marketing & Management at Savannah College of Art and Design. Seeking a remote Customer Experience or Customer Support role with a fashion, beauty, lifestyle, or e-commerce brand. January 2025 – Present
Professional Experience
Delivered high-quality customer service in a fast-paced, team-oriented retail environment. Assisted customers with product questions, sizing, purchases, and overall shopping experience. Maintained organized, clean, and visually appealing sales floor and back-of-house spaces. Supported visual merchandising, floor sets, inventory management, and shipment processing. Multitasked efficiently while supporting daily operations and meeting time-sensitive expectations. Mentored new hires and collaborated with team members to maintain brand and operational standards.
Demonstrated strong attention to detail, professionalism, and reliability in customer-facing work. Brand Representative & Sales Associate
Abercrombie & Fitch / Hollister Co.
Bilingual: English &
Spanish
Customer Support &
Customer Experience
(CX)
Live Chat & Email
Support
Customer
Communication
Problem Resolution
Product Knowledge
Retail Operations
Visual Merchandising
Inventory & Shipment
Processing
Time Management &
Multitasking
Team Collaboration &
Training
Microsoft Office, Excel,
Adobe Creative Suite
Savannah College of Art and Design
B.F.A., Fashion Marketing & Management
Core Skills
September 2019 – May 2024
Teacher’s Assistant (9th Grade Hybrid Class)
Greater Lawrence Technical School March 2021 – June 2021 Assisted the instructor with daily classroom operations and lesson coordination. Supported students in both in-person and remote learning environments. Led Zoom-based lessons and helped keep sessions organized and structured. Maintained a clean, organized, and supportive learning environment. Communicated clearly and professionally with students and staff. Johnson & Wales University September 2022 – May 2024 B.S., Fashion Merchandising & Retailing
Florence University of the Arts September 2024 – December 2024 Study Abroad Program, Fashion Merchandising
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