Senior IT Desktop Support & System Admin

Summary

Skills

Experience

Richard Rodriguez

Chicago, IL 60608 773-***-****

***********@*****.***

IT professional with over 20 years of experience in managing and optimizing computer systems and networks. Focused on enhancing operational efficiency and customer satisfaction through effective troubleshooting and collaboration with cross-functional teams.

• Technical support

• Network troubleshooting

• System administration

• Remote support

• Hardware troubleshooting

• Security protocols

• System optimization

• Project management

• Vendor management

• Customer relationships

• Organizational skills

• Effective communication

Freelance IT work, 01/2024 Current

Self Chicago, IL

• Troubleshot complex problems/simple effective solutions using advanced technical skills.

• Executed break/fix tasks for printers and networking equipment, enhancing operational efficiency.

• Implemented security protocols to safeguard sensitive data and information.

• Promoted high customer satisfaction and friendly service.

• Configured network devices to ensure seamless connectivity and communication. Chief Engineer, 01/2021 12/2023

Abm Industries Inc, Universal Chicago, Illinois

Oversaw maintenance and continuous operation of building systems, including mechanical (HVAC), electrical and safety.

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• Performed regular inspections of equipment to identify areas of improvement or repair needs.

• Managed resources and timelines for multiple engineering initiatives simultaneously.

• Coordinated with vendors to source materials and technology for projects.

• Led engineering projects to enhance product design and functionality.

• Conducted training sessions for the proper usage of tools and software applications. System Admin, Asset Protection, Audio visual, 01/2017 01/2020 Nitel Network INC. Chicago, IL

• Administered and maintained server environments to ensure optimal performance.

• Implemented security protocols to safeguard sensitive data and systems.

• Managed user accounts and access permissions across various platforms.

• Conducted system backups and disaster recovery procedures regularly.

• Collaborated with IT teams to resolve technical issues efficiently. Service Tech II, POS, Server, 01/2012 01/2016

Walgreens Corp. Oakbrook, IL

• Diagnosed equipment issues and executed repairs promptly to minimize downtime.

• Created scripts and automation tools to streamline routine tasks related to server maintenance.

• Repaired faulty components, including registers, POS, and servers, ensuring reliable operation.

• Diagnosed and repaired hardware failures to maintain system functionality.

• Documented technical procedures and updates for future reference. Education

Professional Accomplishments

• Collaborated with team members to troubleshoot technical issues efficiently. Operations manager IT/warehouse, Inventory control, 01/1995 01/2010 Hartford Computers Technology East Dundee, IL

Lakeview HS Chicago, IL

General HS Diploma

ATI Skokie

MCSE MCP, A+

Chief Engineer. Oversaw maintenance, maintenance staff and continuous operation of building systems, including mechanical (HVAC), electrical, plumping, appliance's and safety. System Administrator. IT Management, Asset protection, Planning and implementation of scheduled maintenance work in coordination with key customers., Leads, trains and supports the work of other staff engaged in system and network administration functions., Working knowledge of a wide range of datacenter technologies including: Local

(LAN) and wide-area networks (WAN); NAS and/or SAN storage technologies. Microsoft Server, Linux, firewalls, and VPNs Network protocols such as TCP/IP, WINS, DHCP, DNS, SNMP, FTP, HTTP, SMTP, etc., Responsible for establishing and maintaining user accounts, profiles, file sharing, access privileges and overall network and system security., Provides essential system and network administration support for servers, network hardware, data storage equipment, virtual desktops hardware and software, printers, workstations and other network connected hardware and associated software in support., Maintaining and administering the existing infrastructure., Assist in planning for the future strategy of internal facing systems and infrastructure., Maintaining, administering and troubleshooting all Cisco network, server phone issues.

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