Customer Service & Merchandising Professional

Cabrina Martin

*** **** ****** *******, ** *****

573-***-**** *****************@*****.***

Experience

MERCHANDISER Fresh Support, St Louis, MO

November 2025-Current

Job Duties

Stock fresh flowers and potted plants

keep area clean and presentable

pull defective product and depose of properly

complete forms

REWARDS HELP DESK AGENT Drury Hotels, Cape Girardeau, MO

January 2021-Current

Contact Number 573-***-****

Job Duties

Answer incoming calls to make reservations, handle customer service questions and assist with the Rewards program

SERVER Saxony Hills Brewery, Altenberg, MO

May2019 – February 2020

Contact Number 573-***-****

Job Duties

Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

Help patrons select food and beverages by presenting menu; suggesting courses; explaining the chef's specialties; identifying appropriate wines and craft beers; answering food preparation questions

Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

Transmit orders to kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

Keep kitchen staff informed by noting timing of meal progression

Serve orders by picking up and delivering patrons' choices from kitchen; deliver accompaniments and condiments from service bar.

Respond to additional patron requirements by inquiring of needs; observing dining process

Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs

Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return

Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons

Contribute to team effort by accomplishing related results as needed

Provide welcoming phone greeting and following Guest ordering procedures

Convey menu information over the phone to Guests and give accurate estimate of delivery time

Perform basic cleaning tasks as needed or directed by supervisor.

MANAGER Sweet Pea Kennels, Pocahontas, MO

May 2017 – November 2018

Contact Number 573-***-**** David Young

Job Duties

• Knowledge of cleaning and maintenance of kennels, facilities, and kennel grounds including waste removal

• Monitored food and water intake, behavior and health of animals, administering medication, and reporting any health issues or concerns

• Provided daily walks, play times, baths and basic grooming

• Managed office, front desk, customer service; entered new clients and veterinary records into the kennel software program

• Performed general office duties to include: cleaning, assisting clients with checking in/out, providing general information, filing, organizing.

• Fed, walked, and cared for up to 60+ dogs while they were boarding.

• Assisted in treatment area with restraining, grooming (nail trims, bathing, etc.) and all tasks that do not require a licensed technician.

• Ensured the general care and well-being of canines through attention to feedings, exercise, cleanliness and comfort in accordance with standards/client requests.

• Maintained a clean and sanitary work environment at all times.

• Provided pet owners with tours of the boarding environment in a professional and knowledgeable manner.

• Washed bedding, towels and dishes daily

• Edit social media page

• Monitor breeding dogs for heat cycles, log breeding and whelping dates.

• Monitor breeding dogs for signs of giving birth and assist dogs if necessary.

• Direct interaction with many different personalities of clients and staff.

PHARMACY TECHNICIAN Southeast Hospital, Cape Girardeau, MO

October 2013 – November 2017 Contact Number 573-***-****

Job Duties

• Receive and accurately process prescriptions from patients, physicians, mid-level providers and nurses from a variety of sources including escripts, written, telephone, fax, and e-mail.

• Check prescriptions for appropriate dosing, drug interactions, allergies, and contraindications under the supervision of the licensed pharmacist.

• Resolve insurance rejections and other billing issues. Work closely with medical offices to complete necessary prior authorizations in a timely fashion and follow up accordingly with patients.

• Complete daily audit counts in addition to stocking shelves, rotating stock, and pulling outdated medication.

• Answer multi-line phone system and address requests from patients, physicians, midlevel providers, nurses, and social workers.

• Performs a variety of administrative tasks including entering/updating patient demographics, scanning documents into Paper Port, logging refrigerator and freezer temperatures, and reviewing payroll for supervisor.

• Open and close register. Reconcile cash, check, and credit card transactions and insurance payments.

RECEPTIONIST Olson Pediatrics, Cape Girardeau, MO

June 2006 – December 2012 Contact Number 573-***-****

Job Duties

• Hired as temporary receptionist by Kelly Services and quickly hired fulltime by Dr. Olson.

• Provided administrative support to clinical and non-clinical staff in a fast paced pediatric office. Duties included filing, copying and distributing faxes and mail.

• Greeted and checked in patients. Updated patient demographics and maintained schedule.

• Collected co-pays, posted deposits and/or payments and reconciled accounts with accuracy.

• Answered multi-phone line system and directed faxes to the appropriate contact person.

• Demonstrated adaptability, flexibility and initiative by rooming patients when needed to minimize patient wait time and clinic was efficient.

PARAPROFESSIONAL Jackson R-2 Schools, Jackson, MO

September 2003 – June 2006 Contact Number 573-***-****

Job Duties

• Worked with special needs children under the supervision of a certified teacher.

Supervised students individually or in small groups to build skills. • Scored and recorded tests and assignments.

• Supervised and monitored students throughout the day including arrival/departure at school, during lunch, school assemblies and on field trips.

• Prepared student records, work folders, and other administrative functions requested by the lead teacher.

• Copied worksheets and prepared equipment prior to students’ arrival.

PRESCHOOL TEACHER A Small World, Too! Preschool, Jackson, MO

July 1999 – July 2001 Contact Number 573-***-****

• Organized, planned, and participated in developing activities or lesson plans to develop children’s’ curiosity and knowledge

• Ensured the health, safety and well-being of the children. Complied with local and State regulations.

• Supervised staff in absence of the Director and Assistant Director.

• Greeted children and parents. Collected fees and maintained attendance and payment records.

• Maintained classroom bulletin boards.

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