Client Experience Manager - Customer Success

Vanesis Yost

Fresno, TX 931-***-**** *******.****@*****.***

Professional Summary

Client-focused professional with 11+ years of experience delivering exceptional customer experiences, managing long-term relationships, and guiding clients through important decisions. Recognized for building trust, resolving concerns with empathy and professionalism, and providing personalized support from initial engagement through successful outcomes. Skilled at managing multiple priorities, learning new technology quickly, and communicating effectively across phone, email, virtual meetings, and in person. Passionate about creating memorable customer experiences while helping clients achieve their goals.

Core Competencies

Client Experience Management • Customer Relationship Management • Customer Success • Client Support • Phone, Email & Virtual Communication • Conflict Resolution • Customer Retention • Relationship Building • Account Support • Problem Solving • Time Management • Organization • Microsoft Office • Google Workspace • Excel • Remote Collaboration Professional Experience

Client Relationship Manager

Cy-Fair Independent School District 2022–Present

• Managed ongoing relationships with more than 100 families annually, serving as their primary point of contact throughout the school year.

• Delivered responsive customer support through phone, email, virtual meetings, and in-person consultations.

• Guided families through important educational decisions while providing personalized recommendations.

• Resolved concerns professionally while maintaining strong, long-term relationships.

• Coordinated multiple priorities, schedules, and documentation with exceptional attention to detail.

• Leveraged digital platforms to improve communication and service delivery. Client Relationship Specialist

Clarksville-Montgomery County School System 2015–2022

• Built long-term relationships with hundreds of families through personalized support and consistent communication.

• Managed multiple client needs simultaneously while maintaining exceptional organization.

• Conducted meetings to explain processes, answer questions, and ensure clients felt informed and supported.

• Collaborated across departments to deliver seamless customer experiences.

• Maintained confidential records while ensuring accuracy and compliance. Technical Skills

Microsoft Office Suite, Google Workspace, Excel, Canva, Articulate 360 (Storyline & Rise), Schoology, Google Classroom, Zoom, Microsoft Teams, Data Tracking & Reporting, CRM Systems

(Quick Learner)

Key Achievements

• Managed relationships with 100+ families annually while maintaining high levels of trust and engagement.

• Developed data tracking systems that reduced reporting time by approximately 30%.

• Recognized for exceptional communication, organization, and customer-focused service.

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