Luxury Retail Operations & Customer Experience Leader

NADIA TAYLOR

Austin, TX 832-***-**** ********@*****.*** LinkedIn.com/in/nadiantaylor

PROFESSIONAL SUMMARY

Retail Operations and Customer Experience Leader with extensive experience leading luxury retail environments, flagship launches, team development, and operational excellence. Proven success driving sales performance, coaching high-performing teams, improving customer loyalty, and supporting multi- store operations. Recognized for leadership development, inventory management, and delivering exceptional customer experiences across high-volume retail environments. CORE COMPETENCIES

Retail Operations • Multi-Store Leadership • Team Development • Customer Experience • Sales Performance • Inventory Management • Talent Development • KPI Management • Visual Merchandising • Workforce Planning • Coaching & Accountability • Operational Excellence PROFESSIONAL EXPERIENCE

MOSAIC NORTH AMERICA – GOOGLE STORE

Assistant Store Manager Austin, TX March 2025 – Aug 2025

• Played a key leadership role in launching Texas's first Google retail location.

• Hired, led, coached, and developed a team of 15 employees while maintaining high engagement, accountability, and service standards.

• Consistently delivered NPS scores above 65 through a strong customer-first service culture.

• Managed staffing, scheduling, operational execution, and KPI performance.

• Directed visual merchandising and presentation standards within a premium retail environment.

• Partnered with leadership to establish operational processes during store launch. KIEHL'S SINCE 1851

Store Manager Austin, TX 2023–2025

• Led all aspects of store operations, sales performance, customer experience, talent development, and inventory management.

• Served as Dual Store Manager for approximately five months, overseeing both Austin and Houston locations during a temporary leadership vacancy.

• Selected by district leadership to onboard and develop newly hired Store Managers and Assistant Store Managers across multiple Texas locations.

• Served as district point of contact during District Manager absences, providing operational guidance and leadership support across multiple Texas locations.

• Recognized as a district resource for inventory execution and stockroom organization, supporting annual inventory processes across Austin, Houston, and Dallas locations.

• Exceeded annual sales goals, delivering approximately $1.2M in revenue against a $1M store target while maintaining high customer experience and operational standards.

• Built strong community partnerships and customer loyalty initiatives that increased repeat business and local brand awareness.

• Recruited, coached, and developed high-performing teams while fostering a culture of accountability and engagement.

Assistant Store Manager Austin, TX 2023

• Supported store operations, sales performance, staffing, and customer experience initiatives.

• Partnered with store leadership to drive team performance and operational execution.

• Coached team members on product knowledge, clienteling, and service excellence. Skincare Consultant Austin, TX 2018–2023

• Consistently ranked among top-performing consultants in a high-volume flagship location.

• Delivered personalized skincare consultations and built long-term customer relationships.

• Supported onboarding and development of new team members. NADO DESIGNED

Founder & Owner 2014–2025

• Founded and operated an e-commerce jewelry business, managing all aspects of operations, marketing, merchandising, customer acquisition, and fulfillment.

• Built customer loyalty through exceptional service and relationship management.

• Managed budgeting, inventory planning, vendor relationships, and business strategy. EDUCATION

Colorado State University Global

Bachelor of Science, Criminal Justice / Law Enforcement Administration Magna Cum Laude

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