Technical Customer Support & AI Evaluator

JENNIFER STEWART

Lords Valley, PA • 272-***-**** • ********.*.******@*****.***

PROFESSIONAL SUMMARY

Technical Support and Customer Support professional with 10+ years of experience resolving software, account, and security issues in fast-paced remote environments. Skilled in troubleshooting, CRM and ticketing systems, fraud support, documentation, and AI data annotation. Recognized for accuracy, adaptability, and delivering high-quality support while meeting productivity and compliance standards.

CORE SKILLS

Technical Support • Customer Support • Software Troubleshooting • CRM & Ticketing Systems • Microsoft 365 • Google Workspace • Data Entry • Documentation • Account Security • Fraud Support • Quality Assurance • AI Evaluation • Data Annotation • Remote Support

PROFESSIONAL EXPERIENCE

Seasonal Technical Support Representative Foundever (TurboTax), Remote 2026–Present

Resolved high-volume software, login, tax account, and authentication issues through phone and chat support.

Supported identity verification, fraud-related cases, escalations, and detailed CRM documentation while meeting quality standards.

Manager St. Moritz Security Services 2022

Managed daily operations, scheduling, compliance reporting, and documentation.

Improved communication and record accuracy across multiple teams.

AI RLHF Evaluator (Contract) Employment Gap – Contract Work

Evaluated AI-generated responses for accuracy, reasoning, safety, and policy compliance.

Maintained strict quality standards while providing detailed feedback on model performance.

Data Annotation Specialist (Contract) – Project Escher Employment Gap – Contract Work

Completed multimodal annotation and complex visual reasoning tasks with a high degree of accuracy.

Audio/Video Annotation Specialist (Contract) – Project Halcyon Employment Gap – Contract Work

Annotated audio and video datasets while following detailed project guidelines and quality requirements.

Supervisor Keep Inc. 2019

Supervised daily operations, staff communication, and workflow coordination.

Security Officer Resorts World Catskills 2018–2019

Monitored facilities, documented incidents, and responded to security concerns.

Front Desk Associate Planet Fitness 2010–2011

Provided customer service, membership support, and account assistance.

EDUCATION

Liberty University — B.S., Criminal Justice (In Progress)

A.A., Criminal Justice GPA: 3.53 Honors

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