Customer Experience & Client Relations Manager

BRANDON WILLIAMS

Houston, TX 409-***-**** **.***************@*****.***

CUSTOMER EXPERIENCE MANAGER CLIENT RELATIONSHIP

SPECIALIST REMOTE CUSTOMER SUPPORT

Customer-focused professional with 6+ years of experience delivering exceptional client experiences, managing high-volume customer interactions, and building lasting relationships in financial services, healthcare, and retail environments. Recognized for providing responsive support, resolving complex customer concerns, coordinating service requests, and ensuring every customer interaction is positive and professional. Passionate about helping people, creating memorable experiences, and delivering personalized service from initial inquiry through ongoing support.

CORE COMPETENCIES

● Customer Experience

● Client Relationship Management

● Customer Support

● Travel Coordination

● Appointment Coordination

● Customer Communication

● Phone, Email & Chat Support

● Problem Resolution

● Itinerary Coordination

● Organization & Time Management

● Relationship Building

● CRM Systems

● Microsoft Office

● Google Workspace

● Remote Collaboration

● Attention to Detail

● Administrative Support

● Documentation Management

● Scheduling

● Process Improvement

PROFESSIONAL EXPERIENCE

Invesco Investment Services

Client Relations & Operations Professional Houston, TX 2019–Present

● Manage and support 40+ client interactions daily while delivering responsive, personalized customer service.

● Serve as the primary point of contact for customer questions, account servicing, and issue resolution.

● Build strong client relationships through proactive communication and consistent follow-up.

● Guide customers through account updates, digital platforms, documentation requirements, and service processes.

● Resolve escalated customer concerns with professionalism, empathy, and attention to detail.

● Coordinate service requests across multiple departments to ensure timely resolutions.

● Maintain accurate customer records using CRM platforms and internal systems.

● Create Microsoft Excel reports to monitor customer activity and support operational reporting.

● Provide online troubleshooting support for shareholder account access and digital services.

● Balance multiple priorities while consistently delivering exceptional customer experiences.

Finish Line

Store Manager

● Led and coached a team of 10 associates while maintaining outstanding customer service standards.

● Delivered personalized shopping experiences by understanding customer needs and recommending solutions.

● Resolved customer concerns quickly while building trust and long-term customer loyalty.

● Coordinated employee schedules and daily operations to ensure exceptional service.

● Trained and onboarded new employees on customer engagement and service excellence.

● Managed multiple priorities in a fast-paced retail environment while maintaining operational efficiency.

Amed

Administrative Assistant / Healthcare Operations Support Houston, TX 2017–2019

● Coordinated scheduling and communication for nurses, patients, and healthcare providers.

● Assisted patients and families with questions, scheduling changes, and administrative support.

● Maintained confidential documentation while ensuring accuracy and timely communication.

● Supported daily operations through organization, scheduling, and customer-focused communication.

EDUCATION

Bachelor of Arts in Corporate Communications

University of Houston–Downtown

TECHNICAL SKILLS

CRM Platforms • Microsoft Excel • Microsoft Word • Microsoft Outlook • Microsoft Teams • Google Workspace • Zoom • Documentation Management • Scheduling Systems • Reporting • Virtual Collaboration Tools

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