Public Assistance Program Delivery Manager
Resume:
AFIOUQ EUNICE JOHNSON
Montgomery Village, MD 20886
225-***-**** ***********@*****.***
SUMMARY OF QUALIFICATIONS
• Skilled decision maker with over fifteen years of experience in Administration, Office Management, Human Resources (Benefits Claims), and Resource Coordination.
• Ability to provide ongoing case management to adults with developmental disabilities.
• Ability to communicate effectively and adhere to all applicable federal, state, and local rules and regulations.
APPLIED SKILLS
• Liaison for county officials to identify health plan provisions and availability.
• Excellent interpersonal, written and verbal communication skills
• Detailed oriented and an excellent team player
• Strong organizational skill
• Possess strong working knowledge of several software packages including but not limited to Microsoft Office Suite, Outlook, and Oracle.
• Qualified and specialized in SV-F Pay Band or GS-12 in Federal service and in private sector. Education
Meyers University (Dyke College) Cleveland, OH, Bachelor of Science (1986) Technology
MS Office Suite: Excel, PowerPoint, Word, Outlook, and the Internet Affiliation
Member- Housing Opportunity Commissioner (RAB) Board of Advisory (2006-Present) Federal Emergency Management Agency (FEMA) 09/2016 - Present Public Assistance (PA) Specialist/ Program Delivery Manager DR-4277-LA 9/21/2016-9/5/2017
DR-4337-FL 10/14/2017-08/4/2018
DR-4393-PR 8/17/2018- 1/11/2019
DR4393-PR 2/25/2019-8/2/2019
DR-4465-NC 10/17/2020- 3/23/2020
• Excellent communication skills and knowledge in providing Public Assistance Policy and Procedure thru the Public Assistance Policy and Program Guide
• Facilitates and coordinates the accurate delivery of grant funding
• Coordinating the Applicant’s recovery priorities, understanding their capabilities and capacity to develop projects and participate in site inspections.
• Provides customer service tailored to the Applicant through the entire delivery process, from the Exploratory Call (EC) to the Recovery Transition Meeting. Eunice Johnson Resume - Page 2 of 3
• Efficient and Providing guidance of Grants Manager on all projects.
• Conducting and reporting the critical/ customer-centric element of the PA delivery model and the early identification of eligibility or special considerations concerns that could delay grant development.
• Conducting successful Exploratory Calls and Recovery Scoping Meetings
• Drafting an initial Damage Inventory for each Applicant• Logically group damage line items into projects, such as:
o Submitting Site Inspection Work Order requests
o Submitting Essential Elements of Information requests to the applicant o Conducting site inspections for Standard and Specialized projects o Applicant agreement to Damage Description and Dimensions for Standard and Specialized projects
• PA Specialist is a customer service provider who works with the applicant
• Writing quality project worksheets (subgiants applications) that can be obligate
• (Funded) without changes (complete scope of work, damage description, and
• Accurate cost estimate)
• Formulation plan (subgrant applications).
• Prepares project worksheets (sub-Grant applications) including:
• Conducting site inspection; documenting eligible damage; conducting project research and analysis as needed; formulating eligible scope of work; estimating costs of scope; identifying and coordinating special considerations; identifying and coordinating required technical specialists.
• Established and maintains hard-copy applicant files.
• Maintained and updates information in the EMMIE and Dashboard databases.
• Reports progress of activities to the immediate supervisor / also thru Grants Manager
• Performed all task from Cradle to Grave:
o Provide financial and technical support to state and public agencies, private non-profit organizations and Indian tribes eligible to receive disaster relief funds. o Monitor and enforce timelines for repair and restoration of damaged public facilities o Create and prepare Project Worksheets including documenting damage description, scope of work, force account labor, equipment, FIR Mette maps, contract documentation, materials.
o Track and enter funding information into FEMA PW Excel spreadsheets Assisting, developing, monitoring and administer contracts with public and private entities. Federal Emergency Management Agency (FEMA) 7/2010 – 10/2016
DR-4028-MA 9/5-25/2011
DR-4025-PA 9/16/2011-10/20/2011
DR-4085-NY 10/31/2012-1/18/2013
DR-4195-MI 9/30/2014-12/15/2014
DR- 4241-SC 10/18/2015-11/21/2015
DR-4245-FL 11/28/2015- 2/10/16
Disaster Survivor Assistant
• Support Community Relations, Individual Assistance, and Public Assistance During a disaster declaration.
Eunice Johnson Resume - Page 3 of 3
• Conduct research on case management to ensure that necessary support and services are provided.
• Establish and maintain positive working relationships with the disaster affected community by collecting and disseminating disaster related materials; make referrals as needed; and identify and report potential issues within the community.
• Personal contact with FEMA headquarters, managers and employees at all levels, the general public, other municipalities/agencies and outside organizations for the main purpose of receiving and exchanging information or resolved operating problems.
• Maintain accurate and current knowledge of issues regarding healthcare, education, economic policy, labor and housing.
• Assist individuals in re-applying for support services previously received, such as food stamps, housing, and social security card from the Department of Social Services.
• Implement federal and state contracts relating to disaster recovery; interviewed and Enroll eligible candidates for various positions within FEMA. United Healthcare 1/2008-7/2009
Billing Specialist
• Managed the delinquent claims portfolio for clients over 60-120 days old.
• Followed-up with insurance companies on outstanding unpaid claims.
• Communicated with clinic and other medical services providers to resolve billing discrepancies and questions.
Reviewed benefits & payment remittances to ensure correctness and or determine any necessary adjustments.
• Handled questions and inquiries from patients in a timely manner to ensure cordial customer service relations.
• Make follow-up calls to insurance company to confirm receipt of claim for processing
• Periodically attended seminars and training on updated system functions as needed.
• Requested medical records & file request as needed.
• Developed and implemented work program to achieve established collection goals for each month. Walter Reed Army Medical Center 9/2006 – 5/2008
Billing Specialist
• Created action logs for tracking claims that was billed electronically.
• Assured compliance with federal & insurance guidelines and military compliance policies are met in a timely manner.
• Handled questions and inquiries from patients in a timely manner to ensure cordial customer service relations.
• Attended training on updated system functions as needed.
• Requested medical records & file request as needed.
• Established and implemented strategies to achieve goals set for collections.
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