Housekeeping & Front Office Operations Leader

Bradley Allen

Woodlands District Hopewell P.*. Hanover Cell; 876-***-****/ 876-***-****

Email: ****************@*****.***

Summary of Skills and Expertise

● Excellent interpersonal, written and oral communications skills

● Keen critical thinking and data analysis skills

● Great problem solving skills

● Pays keen attention to detail

● Proficient in Microsoft Office

● Able to multi-task efficiently

Employment History;

Double Tree by Hilton, Pittsburgh PA

Housekeeping Asst. Manager: 04/12/24

● Train and coaching associates to perform their job to the best of their abilities.

● Inspect guest rooms and public space areas, ensuring that the quality assurance program is met.

● Schedule, evaluate and manage all personnel.

● Direct the daily activities of housekeeping staff.

● Maintain excellent communication with internal departments.

● Resolve guest complaints and needs

● Assign projects, attendant’s board and additional tasks.

● Provide disciplinary action when and if necessary. Double Tree by Hilton, Pittsburgh PA

Housekeeping Supervisor : 03/10/22 - 04/12/ 24

● Train and coaching associates to perform their job to the best of their abilities.

● Inspect guest rooms and public space areas, ensuring that the quality assurance program is met.

● Schedule, evaluate and manage all personnel.

● Direct the daily activities of housekeeping staff.

● Maintain excellent communication with internal departments.

● Resolve guest complaints and needs

● Assign projects, attendant’s board and additional tasks.

● Provide disciplinary action when and if necessary. Even Hotel, Pittsburgh USA

Night Audit & Front Office Agent.

Check in and out guests, deal with guest concerns, running night audits and hotel processing systems for daily operation and making reservations.

National Pen, Montego Bay, Jamaica

Sales Associate 08/21 – 10/21

● Build lasting business relationships through performance and credibility. Develop positive rapport with people at all levels of responsibility

● Handled all administrative aspects of sales including: completing customer contracts and warranties, maintaining store inventory, accepting/processing customer payments

● Sold branded pens, designing, and creating customized pens

● Answered inbound calls, addressing customers queries and creating solutions to solve problems Teleperformance, Montego Bay, Jamaica

Sales Representative: 05/19 – 08/20

● Assisted customers with setting up online profiles and website navigation so clients can submit payments for their vacation packages, or customize, and build their own.

● Increased travel sales by 50% by up selling different attractions international and domestic

● Followed up with customers to ensure safe arrival, made sure they were satisfied and vacation packages were accurate.

● Offered personalized travel booking service to marketed groups and individual consumers Watford Hill Primary School

Assistant - Teacher 08/18 – 04/19

● Creating and establishing lesson plans for upcoming semesters.

● Working with small group of students to enhance their reading skills

● Training tutoring and educating students for different subject areas.

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Academic/ Education History:

Monroe College, The Bronx NY

Bachelors of Business Administration (Summa cum laude) 08/23 President Honor Roll Award for all 4 semesters.

Colby Community College, Colby, Jamaica

Associate of General Studies in Science 05/21

Associates of General Studies in Arts 05/21

Volunteer Activities:

Watford Hill Primary School and Woodlands Open Bible Church Hanover, Jamaica

Mentor 08/16 – 10/ 19

Encouraging and strengthening younger children.

References; Ms. Fania Davis- 876-***-**** ( Principal ), Mr. VernonThompson- 876-***-**** ( Food Service Supervisor.

Bradley Allen

Woodlands District Hopewell P.0. Hanover Cell; 876-***-****/ 876-***-**** Email: ****************@*****.***

Woodland District

Hopewell P.O.

Hanover

Dear: Sir/Madam,

My name is Bradley Allen, I am a respectful and hardworking young man, with a dream of attaining what I put my mind to. reside in the parish of Hanover, woodlands. I attended the Anchovy High school where I graduated, and then went on to the Colby Community College in the United States of America. Here I achieved both an associate of arts and associates of science degree in general studies focused on business. Then went on and completed my Bachelors in New York at Monroe University.

I am currently applying for the position posted, as I see myself as a great candidate to carry out the tasks required. My main interest has always been in Management, hospitality, customer service and sales and I feel I have met all that has been asked for in this specific job post. This environment is my space of work and my experience in the field will speak for itself.

I can assure you that I am a flexible and self motivated individual with a drive to serve and to deliver. I am confident that this job would be a good fit for me. At this time I am fully ready to fulfil this position or any other related position that I qualify for.

If I am successful with this job application, I would do my best in providing the finest and most reliable service. I am very devoted and believe that formality is key to professionalism.

Should I be considered for an interview, my cell phone number is ; 876-***-**** or 876-***-**** A copy of my resume is attached to my application letter. Thank you so much for your time and have a wonderful day. Yours truly.

MR. Bradley Allen

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