Remote Customer Support Specialist

KRISTINE SIEKIERSKI

North Grosvenordale, CT • 860-***-**** • ******************@*****.***

PROFESSIONAL SUMMARY

Customer focused administrative and insurance operations professional with strong experience providing remote customer support via email, chat, and phone. Skilled in resolving inquiries, troubleshooting issues, and maintaining accurate records. Known for clear communication, independent work habits, and a calm, solutions oriented approach that ensures a positive customer experience.

CORE SKILLS

Remote Customer Support • Email, Chat & Phone Support • Call Handling

Troubleshooting & Issue Resolution • Documentation Accuracy • CRM & Ticketing Systems

Microsoft Word & Excel • Multitasking • Communication • Workflow Coordination

Remote Tools: Zoom • Teams • Outlook • Cloud Based Systems

REMOTE WORK EXPERIENCE

Remote Customer Support & Administrative Operations

Xceedance Insurance Company Jul 2023 – Jan 2026

• Responded promptly to customer inquiries via email, chat, and phone.

• Troubleshot issues, researched solutions, and ensured timely resolution.

• Maintained accurate digital records of all customer interactions.

• Provided product and process guidance to customers and internal teams.

• Worked independently in a remote environment while meeting service expectations.

PROFESSIONAL EXPERIENCE

Administrative Assistant

HMI Glass Dec 2020 – Mar 2023

• Served as primary customer contact via phone and in person.

• Managed billing, invoicing, and customer correspondence.

• Coordinated shipping, receiving, and logistics tracking.

• Improved response efficiency by streamlining communication processes.

Administrative Assistant

Standard Source Sep 2013 – Mar 2020

• Processed customer orders and maintained accurate records.

• Prepared invoices and supported daily administrative operations.

• Provided consistent customer service and front desk support.

Insurance Operations (Senior Subrogation Adjuster, Assistant Underwriter)

Commerce Insurance Company 1983 – 2006

• Managed high volume communication with agents and policyholders.

• Prepared detailed documentation and maintained organized files.

• Supported underwriting and claims operations with strong attention to detail.

EDUCATION & CERTIFICATIONS

Dudley Hall Career Institute, Dudley, MA – Executive Secretary Program

Tourtellotte Memorial High School, Thompson, CT – High School Diploma

CT Licensed Insurance Producer (Life, Accident & Health) – NIPR# 22072592

CCLA – Casualty Claim Law Associate – American Educational Institute, Inc.

LPCS – Legal Principles Claim Specialist – American Educational Institute, Inc.

Introduction to Property and Liability Insurance – Insurance Institute of America

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