Administrative & Customer Service Professional

Sarah Hansert

**** ******’s Drive Cell: 513-***-****

Cincinnati, OH 45239

Email: *********@******.***

CAREER SUMMARY

I consider myself an accomplished administrative and customer service employee. I am focused on meeting pier expectations and achieving company goals. My success is driven by my ambition and ability to prioritize time, scheduling, company ideologies while also team building. With these qualities I hope to broaden my experience, knowledge, and opportunities within the business and administrative industry. SKILLS

● Leadership

● Strategic Planning

● Staff Management

● Cash handling

● Company goal oriented

● Team Player

● Conflict Resolution

● Training and mentoring

● Fraud Prevention

● Customer Service

EXPERIENCE

HOST 02/2020 to 08/2020

Bob Evans Farms - Cincinnati, OH

● Planned and executed parties by organizing menus, spaces and special requests.

● Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.

● Supported servers, food runners and bussers with keeping dining area ready for every guest.

● Used cash registers and credit card machines to cash out customers Bank Teller 01/2021 to 12/2021

PNC Bank - Cincinnati, OH

● Fraud prevention

● Accurately complete transactions and provide customers with proper information or help along the way

● Understand customer needs and provide assistance and advice on beneficial products

● Create a personal relationship with customers while upholding and maintaining business policies and goals FRONT OFFICE ADMINISTRATOR 04/2025 to Current

Graceful Grins Pediatric Dentistry- Cincinnati, OH

● Adjusted job assignments and schedules to keep pace with business needs and employee knowledge as well as customer demands.

● Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.

● Scheduled patients according to policy and collected payment and fees for desired services.

● Supervised waiting area and verified guests complied with facility safety rules.

● Complete checklist to confirm each patients insurance and coordination of benefits

● Complied with HIPPA laws

Cocktail waitress 11/2023 to Current

Hard Rock Casino - Cincinnati, OH

● Fraud prevention

● Customer service

● Emergency protocol

● Correctly and efficiently take and serve orders

EDUCATION

Cincinnati State Technical and Community College - Cincinnati, OH Pursuing A Bachelors Finance,Accounting Expected in 05/28

Colerain Highschool

Graduated Y/O 2020

Contact this candidate