IT Desktop Support Technician Resume

Contact

David R. Darrow Email: *.*.***@*******.*** Phone: 480-***-**** Location: Mesa, AZ

Professional Summary

Motivated IT support professional with hands-on experience diagnosing and resolving hardware, software, and system issues in training and restoration environments. CompTIA A+ and Network+ certified with practical experience installing SSDs, imaging and configuring Windows desktops, deploying Office suites, and supporting assistive technology. Strong communicator with a background in customer service, logistics, and project coordination. Seeking an IT Desktop Support Technician role to help people by delivering reliable on-site support and efficient problem resolution.

Core Skills

Technical troubleshooting: hardware diagnostics, software repair, OS installation, SSD upgrades.

Desktop support: imaging, application deployment, peripheral setup, mobile device support.

Assistive technology: installation and configuration for accessibility needs.

Customer service: clear communication, user training, patient support for non-technical users translating technical jargon into plain language.

Project & logistics management: coordinating repairs, equipment staging, and remote-site restoration.

Documentation: recording issues presented, steps taken, and resolutions to support knowledge sharing.

Technical Skills

Category

Tools & Technologies

Experience

Operating Systems

Windows 10/11; Windows imaging, rollback

Hands-on

Hardware

SSD, Graphics Card and RAM installation

Hands-on

Productivity Software

Microsoft Office 2016/O365 installation

Outlook configuration

Hands-on

Accessibility

Assistive technology installation & configuration

Hands-on

Peripherals

Printer installation & troubleshooting; both network and local

Hands-on

Certifications & Education

CompTIA A+ — Certified 02/2025

CompTIA Network+ — Certified 04/2026

CompTIA Career ID: COMP001022701767

GED, State of Maine — 09/1977 (Graduated a year early.)

Maine Reach IV, Chewonki Foundation — Experiential education program using the State of Maine as a classroom. (1976–1977)

Professional Experience

Desktop Support Technician II (Student Program) Arizona Center for the Blind and Visually Impaired (ACBVI), Phoenix, AZ — 03/2025–Present

Currently studying CompTIA Security+ SYO-701

Studied and passed CompTIA Network+ N10-009 Certification.

Provide hands-on desktop support during training labs; assist staff and peers with technical issues.

Desktop Support Technician (Student Program) Arizona Center for the Blind and Visually Impaired (ACBVI), Phoenix, AZ — 01/2024–02/2025

Studied and passed CompTIA A+ 1101 – 1102 Certification

Diagnosed and repaired hardware and software issues on desktops and mobile devices.

Installed SSDs, deployed Windows 10 images, and installed Microsoft Office 2016 and 365 on 20+ computers. Rolled back a couple of computers from Windows 11 to Windows 10.

Installed and configured assistive technology and related applications to meet accessibility requirements. Jaws and Fusion from Freedom Scientific, open-source NVDA, and Microsoft Narrator.

Assisted users with basic troubleshooting and provided clear, patient guidance.

Student — PRIDE Program Arizona Center for the Blind and Visually Impaired (ACBVI), Phoenix, AZ — 07/2023–10/2024

Completed workforce readiness training focused on professional skills and technical confidence.

Owner / Restoration Specialist Self-Employed, Washington County, ME — 05/2014–11/2017

Created a business plan and was awarded a grant and loan from the county economic development authority.

Managed full restoration projects for remote island property; coordinated labor, logistics, equipment, and repairs.

Applied problem-solving and project management skills to deliver complex, time-sensitive work.

Achieved intended goal of selling the property at a fair price.

Courier Calypso Couriers, Tempe, AZ — 02/2004–05/2014

Delivered time-sensitive materials reliably; developed strong time management and client communication.

Taxi Driver Sunshine Taxi Co., Grand Junction, CO — 02/2002–02/2004

Built customer service skills through nightly client interactions.

Consistent high earner.

Commercial Printing Production Specialist Various Companies — 03/1980–04/2005

Managed print production workflows; ensured quality control for diverse print products.

Journeyman operator on multi-color presses and all bindery and finishing equipment.

Notes on employment gap: Took a medical retirement period (11/2017–07/2023) due to vision loss and returned to technical training and hands-on desktop support through ACBVI programs.

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