Remote Customer Support & HR Operations

JONATHAN C. MILAN

***************@*****.*** 336-***-****

Remote Customer Support HR Support Operations Cybersecurity

PROFESSIONAL SUMMARY

Versatile and results-driven professional with experience in remote customer service, human resources support, inventory management, operations, and business leadership. Skilled in communication, team collaboration, problem resolution, data entry, and process improvement within fast-paced environments. Experienced using Microsoft Office Suite, SAP, and digital systems to manage workflows, support customers, and maintain operational efficiency. Strong background in leadership, training, compliance, and client relations with the ability to adapt quickly to remote and hybrid work environments.

CORE COMPETENCIES

●Remote Customer Support & Communication

●Human Resources Support

●Microsoft Word, Excel, PowerPoint & Outlook

●Data Entry & Administrative Support

●Cybersecurity Fundamentals

●Risk Management & Regulatory Compliance

●Inventory & Operations Management

●Team Leadership & Collaboration

●Problem Resolution

●Process Improvement

●Customer Relationship Management

• Case Documentation & Reporting

• Community Outreach & Youth Engagement

• Conflict Resolution & De-escalation

• Criminology & Behavioral Analysis

• Sociological Research & Analysis

●Scheduling & Coordination

EDUCATION & TRAINING

●Human Resources Certification (1 Class left/Projected Graduation 2027) – Guilford Technical Community College

●Cybersecurity Bootcamp – University of North Carolina at Charlotte (2022)

●Bachelor of Arts in Sociology with a Concentration in Criminology – University of North Carolina at Greensboro (2021)

PROFESSIONAL EXPERIENCE

Owner & Founder The Don’geon LLC – Burlington, NC

2024 – 2026

●Manage daily business operations, customer communications, scheduling, and administrative functions.

●Developed marketing strategies and social media outreach to increase brand awareness and client engagement.

●Created youth and community programs while maintaining strong customer retention and satisfaction.

●Handled budgeting, reporting, and operational planning to support business growth.

●Coordinated client services and maintained professional communication across multiple platforms.

Remote Human Resources / Customer Service Representative Red Carpet Limo Services

2016 – Present

●Supported recruitment, onboarding, and employee training processes.

●Handled customer inquiries, scheduling requests, and service coordination with professionalism.

●Maintained employee records and ensured compliance with company procedures.

●Resolved customer and employee concerns through effective communication and problem-solving.

●Worked independently while managing multiple administrative and customer service responsibilities.

Walmart Stocker / Inventory Management Crossmark

March 2023 – October 2024

●Managed inventory tracking, merchandising, and product organization in a high-volume environment.

●Assisted customers with product inquiries and maintained strong service standards.

●Collaborated with team members to complete operational tasks efficiently and accurately.

●Maintained detailed product knowledge and ensured promotional displays were current.

●Remotely operating logistic

Inventory Lot Associate Home Depot

October 2022 – December 2023

●Provided customer assistance and maintained efficient operational workflows.

●Monitored inventory availability and supported organizational processes.

●Contributed to positive customer experiences through prompt communication and support.

Warehouse Sorter Amazon

May 2021 – May 2022

●Processed shipments, inventory tracking, and logistics operations with accuracy and efficiency.

●Maintained compliance with operational and safety procedures.

●Worked within deadline-driven environments while supporting team productivity.

ADDITIONAL EXPERIENCE

●Harris Teeter – Grocery Stocker

●JR Cigars – Picker/Packer

●Sports Endeavors – Picker/Packer & Heat Presser

SOCIOLOGY & CRIMINOLOGY EXPERIENCE

• Utilized critical thinking and problem-solving skills to evaluate social and organizational challenges.

• Knowledge of ethics, risk assessment, cultural awareness, and interpersonal communication.

• Experienced working with diverse populations and supporting youth-focused and community-oriented initiatives.

• Developed analytical, communication, and research skills through coursework focused on criminal justice, social systems, and behavioral studies.

• Applied sociological and criminology principles to understand human behavior, conflict resolution, and community dynamics.

REMOTE WORK STRENGTHS

●Experienced with independent workflow management and multitasking

●Strong written and verbal communication skills

●Comfortable using digital communication and office productivity tools

●Ability to adapt quickly to remote systems, software, and team environments

●Professional customer service and administrative support experience

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