Customer-Focused Operations & Team Leadership
Resume:
Devin Johnson
Lake Dallas, TX
*****************@*****.***
EXPERIENCE
Manager on Duty, IHOP - Hickory Creek, TX
Apr 2018 - Feb 2021
● Cook and prepare food orders while monitoring food quality and minimizing customer wait time.
● Prepare dishes prior to loading the dishwasher for all kitchenware and utensils.
● Overseeing all operations looking for organizational and operational inefficiencies and identifying solutions to those challenges.
Logistics Specialist, Western Son Distillery - Pilot Point, TX Feb 2021 - Aug 2023
● Handled outgoing invoices for customers and retail suppliers.
● Packaged orders and maintained inventory for supplies at a distribution center.
● Utilized a forklift to complete orders, prepare them for pickup, and load them onto the designated semi-truck.
Supervisor, Whole Foods Market - Highland Village, TX Aug 2023 - Oct 2024
● Supervised a team of Customer Service associates to ensure an excellent experience for each guest.
● Trained and coached staff, fostering a collaborative and efficient work environment.
● Managed cash handling procedures; including balancing of registers, preparing deposits, and ensuring accuracy on financial reporting. EDUCATION
ISchool High of Hickory Creek
High School Diploma
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