Administrative Operations & Client Relationship Manager

Christine A. Newell

Shreveport, LA 318-***-**** **********@*****.***

Professional Summary

Detail-oriented and trustworthy administrative professional with over 10 years of experience in operations management, finance, and team leadership. Skilled in handling high-volume financial transactions, supervising multiple business entities, and maintaining exceptional customer relations. Adept at streamlining processes and improving operational efficiency in both office and remote environments.

Skills

- Office & Team Management

- Accounts Payable/Receivable

- Staff Training & Onboarding

- Data Entry & Documentation

- Computer Literacy (MS Office, etc.)

- Multitasking & Organization

- Property Oversight & Management

- Remote Team Collaboration

- Vendor & Client Communication

- Basic Accounting

- Scheduling & Calendar Management

Professional Experience

AFS Logistics Client Relationship Manager June 2026 – Present

- Serve as a primary point of contact for clients, carriers, and internal teams to manage transportation execution and resolve billing, rate, and service-related issues

- Build and maintain strategic, long-term relationships with key client stakeholders across multiple organizational levels, focused on discovery, alignment, execution, and value creation

- Partner cross-functionally with internal teams (Sales, Operations, IT, Finance, Carrier Support) to identify solutions that reduce supply chain costs, improve processes, and drive client value

- Manage account setup and onboarding activities, including web user access, EDI, BOLs, and carrier account configurations

- Execute daily transportation operations, including shipment scheduling, tracking, load tendering (LTL/TL), expediting, and proactive status updates

- Analyze client shipment and account data to identify cost-saving opportunities, support reporting, and inform recommendations

- Deliver exceptional client service by proactively solving problems, exceeding customer expectations, and supporting day-to-day operational needs

- Develop and maintain comprehensive client profiles, pipeline data, and documented communications within Salesforce

Seven Thirds Holdings Operations Manager Mar 2022 – May 2025

- Manage all financials including accounts payable, receivable, and company budgeting.

- Oversaw over $1.6 million in combined annual revenue across 3 companies, including 7 storage facilities and two additional businesses.

- Supervise staff, onboard new hires, and oversee employee performance and training.

- Monitor and manage 1,000+ storage units and housing properties to maintain high occupancy.

- Conduct site inspections, schedule maintenance, and coordinate property improvements.

- Handle customer inquiries, rent collection, evictions, and legal compliance across multiple states.

Storage Sense Store Manager Mar 2020 – Mar 2022

- Managed over 1000 units while maintaining high occupancy rates.

- Collected payments, scheduled auctions, and enforced state laws for delinquent tenants.

- Marketed facility, trained assistant managers, and maintained financial records.

- Ensured facility appearance and emergency response readiness.

Shreveport Aquatics and Land-based Therapy Admin Assistant Apr 2019 – Mar 2020

- Greeted clients, verified documents, and processed payments.

- Trained employees in insurance verification and medical coding.

- Maintained clean, safe, and professional work environment.

Education

Bossier Parish Community College — Medical Office Specialist

Concentration in Medical Coding, Phi Theta Kappa Honor Society, May 2018

References

Available upon request.

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