Administrative Assistant & Executive Support

Heidi Rosas

Los Angeles, CA

[323-***-****] • [******@*****.***]

Professional Summary

Organized and detail-oriented administrative professional with 3+ years of experience in fast-paced environments, specializing in client communication, office management, and executive support. Proficient in Microsoft Office, payroll processing, scheduling, and data entry. Bilingual and committed to delivering excellent customer service while handling sensitive financial and administrative information with accuracy and professionalism. Professional Experience

Executive Receptionist / Administrative Assistant

Preferred Bank

December 2025 – Present

• Provide front-desk support on the executive floor, serving as the primary point of contact for guests and staff

• Assist HR and Accounting departments with payroll processing, including collecting signatures and distributing checks

• Manage incoming and outgoing mail distribution and maintain organized records

• Enter invoices and complete allocation reports using Microsoft Excel

• Coordinate executive boardroom scheduling, setup, and guest access with building security

• Maintain inventory of office supplies, kitchen, and breakroom to support daily operations

Administrative Assistant

Alcott Center for Mental Health Services

December 2021 – March 2024

• Managed front desk operations, incoming calls, client check-ins, and office communications

• Scheduled meetings, coordinated onboarding activities, and maintained office supply inventory

• Provided administrative support to clinicians and completed remote administrative tasks

• Maintained accurate records and ensured smooth daily office operations

• Delivered compassionate and professional customer service to clients and visitors Receptionist

Western Animal Hospital

May 2021 – December 2021

• Delivered exceptional customer service and created a welcoming environment for clients and patients

• Answered calls, scheduled appointments, organized files, and provided reminder calls

• Assisted with explaining treatments and medications to pet owners

• Utilized Cornerstone software and gained knowledge of canine and feline vaccines

• Served as the primary bilingual staff member, translating for doctors and assisting Spanish-speaking clients

Nanny

Private Family — Los Angeles, CA

April 2017 – July 2021

• Provided full-time childcare for three children in a private household

• Assisted with homework, meal preparation, light housekeeping, and daily routines

• Planned creative and engaging non-screen activities to support child development

• Maintained a safe, organized, and nurturing environment Receptionist

Catwalk to Sidewalk Inc.

October 2015 – April 2017

• Managed reception area and provided exceptional customer service

• Maintained organized files and greeted vendors and visitors professionally

• Answered calls, responded to emails, and supported accounting tasks

• Processed invoices, ordered supplies, and coordinated shipping and receiving through FedEx and UPS

• Utilized 10-key data entry skills for administrative support tasks Sales Associate

MetroPCS

January 2014 – April 2014

• Assisted customers with payments, account troubleshooting, cancellations, and phone support

• Maintained strong product knowledge of available mobile devices and services

• Delivered attentive customer service while meeting sales expectations Shift Manager

McDonald's

July 2012 – October 2015

• Supervised employees and managed daily shift operations in a fast-paced environment

• Handled inventory control, cash management, and regulatory compliance

• Maintained high standards of cleanliness, professionalism, and customer service

• Demonstrated leadership, multitasking, and team management skills Sales Associate

D&D Fashion

July 2012 – December 2013

• Opened and closed store operations and managed cash handling responsibilities

• Maintained store cleanliness and delivered strong customer service Sales Associate

Pottery Barn Kids

January 2012 – July 2012

• Managed cashier responsibilities and supported sales goals

• Assisted customers and maintained an organized sales floor

• Received training in supervisory and shift leader responsibilities Education

Los Angeles City College

Los Angeles, CA

Attended: October 2010 – July 2011

Los Angeles High School of the Arts

High School Diploma

Graduated: July 2010

Skills

• Administrative Support

• Executive Reception

• Office Management

• Payroll Processing

• Microsoft Office Suite

• Microsoft Excel

• Scheduling & Calendar Management

• Data Entry

• Customer Service

• Bilingual: English & Spanish

• Invoice Processing

• Records Management

• Front Desk Operations

• Inventory Management

• Multitasking & Organization

• Confidential Information Handling

Contact this candidate