Customer Service & Office Management Professional

Christy Chandrapaul

Schenectady, NY ***** (***) *78 – 4615 *******************@*****.***

Summary of Qualifications

Have a degree in Office Management with several years of customer service experience. A motivated professional with an aptitude for customer satisfaction and creative problem solving. Communicative and personable, will learn and adapt quickly, follow direction, and serve internal and external customers with poise and professionalism.

Areas of Expertise

Customer Interactions

Call Center Operations

Customer Service

Project Participation

Office Administration

Critical Thinking

Microsoft Office

Problem Resolution

Data Entry

Education

Schenectady High School

High School Diploma Sep.2013- June. 2017

Bryant & Stratton College, Albany, New York Graduated Aug. 2020

Associate of Applied Sciences: Office Management

Bachelor of Business Management & Administration Graduated May. 2022

Relevant Courses: Business Principles, Research and Writing for the Workplace, Computing Skills, Workplace Mathematics, Office Applications: Word Processing and Keyboarding, Presentations and Publishing, Spreadsheets and Databases.

Customer Service/Administrative Experience

Utilize current and innovative office technology in the operation of the workplace/office environment.

Utilize higher level organizational, interpersonal and technical skills to successfully implement required office practices and procedures.

Adept to handling 50+ calls daily while consistently resolving client issues in a rapid manner.

Master of giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.

Contact New York residents and ask them their opinions on New York State Politics, economic issues and social/cultural issues.

Read survey script verbatim and ask respondent questions based off different response options provided. Ensure respondent stays engaged.

Follow AAPOR Code of Ethics, trained via Computer-Assisted Telephone Interviewing (CATI).

Work History

Dining Services Call Center Representative September 2025- December 2025

Ellis Hospital, Schenectady New York

Internship

Albany Medical Center, Albany, New York May 2020-Aug, 2020

Remote micro internship working under Practice Manager Cheryl Phoenix

Researched and discussed challenges that healthcare managers have faced due to COVID-19.

Call Center Representative

Siena College Research Institute, Loudonville, NY November 2017- 2022

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