Customer Service & Banking Support Professional

Anne-Aika Dupiton

Newton, MA 857-***-**** *********@*****.***

SUMMARY

Customer service professional with experience in documentation, client communication, and resolving inquiries in fast-paced environments. Skilled at managing sensitive information, scheduling and confirming appointments, and maintaining organized records. Proficient in Microsoft Office and Google Workspace, quickly adapting to new systems. Known for a positive attitude, strong time management, and delivering empathetic support. EDUCATION

Northeastern University 2025

Finance & Accounting Management Boston, MA

• GPA: 3.9

• Coursework: Micro- & Macro-economics, Corporate Finance, Computer Applications & ITC, Risk Management & Insurance, Financial-Managerial-

& Cost-accounting, Auditing, Marketing, Organizational Behavior & Communication WORK EXPERIENCE

Amwins Dec 2025 - Present

Broker Assistant Framingham, MA

Delivered administrative and technical support to brokerage teams in a fast-paced insurance environment, assisting with new business and renewal accounts, maintaining accurate documentation and client records, managing high-volume data entry across multiple systems, preparing insurance materials including quotes, binders, endorsements, and certificates, supporting account servicing functions such as loss runs and policy changes, and contributing to efficient workflow and high-quality client service operations.

• Followed up with individuals requesting quotes and policy information, providing clear explanations of next steps and program details

• Scheduled and confirmed virtual appointments for new business and renewal accounts, coordinating calendars to support brokerage teams

• Maintained accurate client records and documentation across multiple systems, ensuring organized workflow and timely policy changes Avidia Bank Sep 2025 - Dec 2025

Universal Banker I Framingham, MA

Provided client-focused service by processing transactions, opening accounts, and assisting with digital banking tools while ensuring compliance with bank policies. Supported branch growth by referring customers to appropriate banking solutions and consistently delivered professional service in a fast-paced, community-oriented environment.

• Scheduled customer appointments for digital banking consultations, confirming details and ensuring client readiness

• Assisted clients with inquiries about banking solutions, explaining processes and next steps for account opening and digital tool enrollment

• Managed daily transactions and maintained organized records using online systems, demonstrating strong time management and independence Wellan Montessori School Jun 2023 - Aug 2025

Support Teacher Newton, MA

Planned Montessori-style activities to foster independence and interest in learning at a young age. Communicated with families to review behavioral and learning needs. Provided positive reinforcement during conflict. West Suburban YMCA Jun 2022 - Jun 2023

Assistant Teacher Newton, MA

Focused on maintaining safety and wellbeing of children ages 2.9-5 and K-5. Co-led preparation and delivery of classroom activities. Monitored and highlighted positive behavior to reinforce collaboration. Starbucks Jun 2022 - Aug 2022

Barista Newton, MA

Provided customer service with professionalism. Prepared beverages quickly and efficiently. Arranged and prepped store for cleanliness. Roberts Pavilion (Claremont-McKenna College Gym) Jan 2022 - May 2022 Front Desk Claremont, CA

Updated existing memberships and registered new members. Worked with a team to maintain a professional and welcoming environment. Ensured maintenance of inventory. Utilized spreadsheets to track gym equipment and accessories. Jumpstart Oct 2021 - Feb 2022

Child Care Upland, CA

Supported students between ages 3-5 with reading/writing skills. Co-planned age-appropriate activities and supervised child play. New Art Center Jun 2018 - Aug 2018

Summer Intern Newton, MA

Organized files, updated spreadsheets, and distributed records. Supported with exhibitions and art shows. Prepared measurements and positioned paintings in local businesses/restaurants.

SKILLS & INTERESTS

• Computer: Microsoft Office, Adobe, etc.

• Languages: English (native), Haitian Creole (intermediate), Spanish (conversational), French (basic)

• Certifications: Adult/Child CPR, First-Aid, EEC

CERTIFICATION

• Adult/Child CPR

• First-Aid

• EEC

Contact this candidate