Customer Service & Administrative Support Professional
Resume:
Dierra Jones
Richmond, VA
********@******.*** 804-***-**** (cell)
I have a passion for helping and serving others. I want to have a career with an organization that shares those same values and that makes a difference in the community it serves.
Work Experience
Tax Data Entry Clerk
VA Department of Taxation thru 22nd Century Technologies-Richmond, VA
March 2025-June 2025
Review tax forms for accuracy
Key data from tax forms into system
Maintain detailed reports of transactions
Report errors and inaccuracies to the appropriate department
Associate Customer Service Representative
Wells Fargo – Glen Allen, VA
January 2024-February 2025
Answer inbound calls in a fast-paced call center
Activate new cards, respond to account inquiries and update customer records
Adhere to production requirements
Administrative Assistant/Assistant Teacher
Sunnyvale Daycare Center – Hanover, VA
August 2022 to December 2023
Greet parents and kids as they entered the daycare
Process cash, check and credit card payments
Send out monthly billing statements to parents
Enter new applications in the system
Ensure account balances were accurate
Ensure that all kids were signed in and out daily
Relieve teachers for breaks
Customer Survey Representative
Qualified Staffing at Conquest Communications Group – Richmond, VA
March 2022 to August 2022
Outbound calls to voters to conduct surveys
Adhered to hourly goals to conduct required number of surveys
Adhered to metric goals such as call time, hold time, and down time
Administrative and Office Specialist III
22nd Century Technologies at Virginia Department of Health – Richmond, VA
October 2021 to February 2022
Processed requests for new and reprints of Commonwealth of Virginia birth certificates
Authenticated government issued documents
Processed credit card payments
Customer Operations Representative
Robert Half International at Mission Lane – Richmond, VA
July 2021 to October 2021
Communicated with card holders via email and chat
Provided account details, balances, and statement information
Updated accounts to reflect changes
Routed calls to other areas such as Fraud, Disputes, and Small Business
Activated new cards
Administrative Assistant
Sowing Seeds Academy – Varina, VA
February 2021 to July 2021
Greeted parents and kids as they entered the daycare
Processed cash, check and credit card payments
Sent out monthly billing statements to parents
Entered new applications in the system
Ensured account balances were accurate
Ensured that all kids were signed in and out daily
Customer Service Representative
The Results Companies - Midlothian, VA
October 2019 to October 2020
Answer inbound calls in a fast paced call center
Assisted customers account set ups, processed payments, scheduled service calls and assisted customers with troubleshooting technical issues
Education
High School Diploma
Highland Springs High School - Henrico, VA, US
June 2017
Skills
Excellent oral and written communication skills
Exceptional attention to detail
Possess great interpersonal skills, both over the phone and in person
Proficient computer skills including Microsoft Word, Outlook, and Excel
Experienced with multi-line phones
Ability to perform in high volume/fast paced atmosphere
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