Customer Service Representative and Technical Support

Jasmine Davis

Customer Service Representative

Contact

Address-315 South Circle Dr

Phone Number- 662-***-****

*****-********************@*****.***

Key Skills

Marketing

Adaptability

Technical Skills

Critical Thinking/Problem Solving Communication

Customer Service

Attention to Detail

References

Available Upon Request

Objective

Solid team player with an upbeat, positive attitude.

Passionate about building customer relationships and

defusing customer situations. Seeking to obtain a challenging

position that will utilize my knowledge, talents, and skills, and provide

opportunities for growth and advancement.

Experience

11/2021-12/2023

CSR-Aston Carter Remote

Responds to inbound calls, upsell/cross sell additional items

to resolve customer issues. Answers inquiries while maintaining

and updating the customer database. Maintains a sense of urgency in responding to customer’s needs. Provides excellent customer service to all customers.

04/2014-12/2015

Customer Service Representative, Genesco - Remote

Assisted customer with technical issues and resolved

customer complaints and concerns with strong verbal and

negotiation skills. Displayed courtesy and strong

interpersonal skills with all customer interaction.

Maintained composure and patience in face of difficult.

06/2015-07/2017

CSR, Advanced Call Center Technologies LLC - Remote

Received inbound calls from customers for assistance

with billing inquiries, payments, credits, fraud alerts,

product sales, internet and cell phone services, and

mortgage servicing and collections. Used my excellent

communication and interpersonal skills with every contact

to provide world class customer service and sales.

08/2016-10/2020

Technical Support Representative, CyberSource - Remote

Reviewed support cases for technical and troubleshooting

accuracy and identified needed process improvements.

Guided customers through common phone hardware and software configurations to maximize service functionality. Supported customers with online billing, access, and account issues. Maintained up-to-date case documentation for future reference.

06/01/202*-**-**-****

TTEC Financial Services Manage

Received inbound calls from customers for assistance

with billing inquiries, payments, credits, fraud alerts,

product sales, internet and cell phone services, and

mortgage servicing and collections. Used my excellent

communication and interpersonal skills with every contact

to provide world class customer service and sales.

Contact this candidate