Operations & Client Operations Support

KRISTAL PAIGE

248-***-**** **************@*****.***

CORE COMPETENCIES

• Data Entry & Data Management

• Customer Service & Client Relations

• Operations Management

• Administrative Support

• Applied EPIC Agency Management

System

• CRM & Database Management

• Microsoft Office Suite (Excel, Outlook &

Word)

• Technical Support

• Ticketing & Support Systems

• Document Control & Records

Management

• Compliance Documentation

• Verification & Quality Review

• Client & Agent Onboarding

• License Renewals

• Email Management

• Workflow Coordination

• Calendar Management & Scheduling

• EnSignature Processing

• Acquisitions Support

• HIPAA & Confidential Data Handling

• Process Improvement

EDUCATION

Microsoft Excel: Excel from Beginner

to Advanced

Udemy 2026

Medical Billing & Coding Program

Florida Technical College 2021–2022

High School Diploma

Royal Oak High School 2009

PROFESSIONAL SUMMARY

Results-driven professional with over 10 years of experience supporting business operations, customer service, onboarding, compliance documentation, verification, and data management. Experienced with Applied EPIC Agency Management Software, CRM platforms, Microsoft Office Suite, ticketing systems, workflow software, and records management. Known for accuracy, adaptability, problem-solving, and the ability to quickly learn new technologies while delivering exceptional customer experiences and operational support.

PROFESSIONAL EXPERIENCE

Operations Manager Zen Remodels 2024–2026

• Directed daily operations including lead management, scheduling, estimates, invoicing, and supply ordering.

• Oversaw client onboarding, customer retention efforts, and data entry functions.

• Managed high-volume customer communications and appointment coordination.

• Coordinated procurement activities and office administration.

• Supported field operations to ensure project timelines and customer expectations were met.

• Improved internal workflows and administrative processes during periods of company growth.

Technical Support & Data Entry Specialist Foundation Risk Partners (Remote) 2022–2024

• Managed and resolved 20+ support tickets daily using internal ticketing systems.

• Managed and filtered incoming company communications for a 200+ employee organization.

• Utilized Applied EPIC Agency Management Software for onboarding, documentation processing, and records accuracy.

• Verified agent credentials and documentation for license renewals and compliance requirements.

• Assisted with acquisition documentation review and routing.

• Coordinated e-signature workflows and approval processes.

• Supported agent and client onboarding initiatives while maintaining compliance.

• Maintained highly organized digital filing systems. Office Concierge & Data Entry Specialist IPS Drug Testing 2018–2020

• Maintained accurate client and testing records with exceptional attention to detail.

• Coordinated scheduling and managed multiple client calendars.

• Processed confidential documentation while maintaining privacy standards.

• Organized large volumes of digital and physical records for audit readiness.

• Supported daily front-office operations and professional customer interactions. ADDITIONAL HIGHLIGHTS

Over a decade of experience supporting both growing businesses and large corporate organizations. Recognized for professionalism, attention to detail, strong communication skills, and the ability to quickly learn new software, procedures, and business systems. Trusted to handle confidential information, maintain accurate records, and support cross-functional teams in fast-paced environments.

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