Retail Store Manager - Inventory & Team Leadership

Skills

Experience

STEPHANIE EVANS

943-***-**** ****************@*****.*** Suwanee, AL 30024

Experienced in retail operations and team leadership, offering expertise in store management, inventory control, and customer relations. Skilled in driving operational efficiency, enhancing team performance, and implementing strategies to optimize business outcomes. Bringing strong problem-solving abilities and a focus on delivering exceptional customer experiences.

• Customer service • Problem-solving

• Team leadership and coaching • Customer service management

• Friendly and positive • Multitasking and organization

• Training and mentoring • POS systems

• Supply ordering • Team leadership

• Opening and closing procedures • Retail inventory management

• Team development • Team building and leadership

• Store operations • Inventory control

• Inventory management • Bank and safe deposits

• Store displays • Recruiting and hiring

• Shift scheduling • Store opening and closing

• Store merchandising • Work Planning and Prioritization

• Employee training • Cash management

• Outstanding communication skills • Payroll management

• Loss prevention • Operations management

• Customer relations • Team motivation

• Recruitment and hiring • Policies and procedures

• Employee scheduling • Bank deposit procedures

• Accurate cash handling • Product merchandising

Store Manager

MICHAELS, Suwanee, GA

June 2025 - Present

Provided leadership and motivation to team members to increase productivity and efficiency within the store.

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Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.

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• Interviewed and hired prospective employees according to team needs.

• Solved problems and resolved conflicts for team members and customers.

• Oversaw day-to-day store operations to foster efficient and profitable operations.

• Created weekly work schedules to meet staffing needs while controlling labor costs. Addressed employee issues, performed corrective actions, and terminated employment when necessary.

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• Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.

• Evaluated customer feedback and complaints to locate weaknesses and improve service.

• Implemented loss prevention strategies, alleviating shrink. Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.

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• Handled customer complaints professionally and resolved issues promptly.

• Analyzed data from financial reports to identify areas of improvement in business operations. Replenishment Manager/Ops Manager/frame manager

MICHAELS, Oxford, AL

February 2024 - June 2025

• Monitored supply chain operations from receiving through distribution, resolving any issues promptly.

• Performed regular cycle counts of inventory levels as part of ongoing loss prevention program. Developed detailed reports outlining current inventory status and projected needs based on seasonal trends.

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Provided leadership support during peak season by developing staffing schedules that maximized productivity.

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Ensured compliance with all safety regulations when handling hazardous materials in accordance with OSHA guidelines.

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• Trained new staff members on company policies and procedures related to replenishment activities.

• Took inventory or examined merchandise to identify items needing replenishment or reordering.

• Analyzed inventory to identify excess, slow-moving and obsolete inventory. Frame Shop Manager

MICHAELS, Hoover, AL

October 2022 - February 2024

• Trained employees on best practices for handling tools and materials safely.

• Implemented inventory control procedures to reduce costs and optimize efficiency.

• Developed product displays to increase sales and improve customer experience.

• Performed regular maintenance on framing equipment to ensure proper functioning of machines. Maintained accurate records of orders, payments, invoices, and other financial documents related to frame shop operations.

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• Utilized software programs such as Adobe Photoshop to design layouts for custom frames. Managed daily operations of frame shop, including ordering materials and supplies, hiring and training staff, providing customer service, and ensuring quality standards were met.

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• Prepared staff work schedules and assigned specific duties.

• Demonstrated and supported continuous improvement and growth mindset.

• Set and implemented strategic goals and initiatives to align company with mission, values, and vision. Education

Languages

References

Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.

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• Established and monitored KPIs to optimize company performance. Customer Experience Manager

MICHAELS, Oxford, AL

June 2022 - October 2022

• Gained customer loyalty by fostering positive relationships with consumers. Facilitated regular team meetings to discuss customer issues, complaints, and suggestions for improvement.

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Developed and implemented customer service policies and procedures to ensure consistent, high- quality customer experiences.

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Provided training on customer service best practices to staff members in order to enhance their knowledge and skillset.

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Monitored performance metrics in order to measure progress towards goals related to customer experience initiatives.

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• Explained brand projects and answered customer questions, increasing customer satisfaction rates.

• Received feedback from customers and used information for reports on customer satisfaction. Owner/Operator

EVANS PHOTOGRAPHY, Anniston, AL

January 2009 - June 2022

• Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.

• Provided friendly and engaging customer service to internal and external customers. Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects.

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High School Diploma

Walter Wellborn High School, Anniston AL

May 1993

• English

References available upon request

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