Operational Sales & Customer Service Leader

Kenneth Moore

Lewisville, TX *****

Professional Summary

Experienced manager with eleven years of operational leadership in established companies. Highly organized, detail-oriented, and results-driven, with a proven track record of improving efficiency and productivity through critical analysis and problem-solving. Effective communicator with strong relationship-building skills that foster trust and loyalty among employees and customers. Skills

● Team Leadership & Training

● Customer Service Excellence

● Sales Strategy & Goal Setting

● Inventory Control & Merchandising

● Problem Solving & Critical Analysis

● Scheduling & Administrative Management

● Relationship Management

● Performance Metrics & Reporting

● Order Lifecycle Management

● Operational Improvement

● ERP Systems: Oracle

● MS Office Suite (Excel, Word)

Professional Experience

Field/Sales Representative

Asurion, Lewisville, TX May 2025 – April 2026

● Engage with customers to understand their needs and promote relevant products

● Ensure customer satisfaction and identify opportunities for business growth

● Consistently meet or exceed sales targets and company performance metrics Customer Service/Traffic Representative

U-Haul, Lewisville, TX April 2024 – May 2025

● Provided excellent customer service in the traffic office

● Assisted with scheduling concerns and efficiently resolved customer issues Overhead Door Coordinator

Overhead Door Corporation, Lewisville, TX February 2024 – March 2025

● Assisted customers with scheduling and provided support throughout the service journey

● Delivered outstanding customer service across all touchpoints Coordinator/Customer Service Advocate

Verizon, Lake Worth, TX 2018 – August 2023

● Provided high-level customer service and resolved complex situations

● Delivered effective solutions to benefit both company and customers

● Consistently exceeded company goals and metrics

Sales Representative (Sony Brand)

Actionlink, Best Buy, Fort Worth, TX October 2015 – 2018

● Assisted in daily sales and provided exceptional customer service

● Monitored product inventory and built brand advocacy

● Developed strong relationships with Best Buy staff Department Manager

Sears, Fort Worth, TX September 2014 – October 2015

● Managed scheduling, inventory control, and recruitment

● Directed sales strategies, marketing displays, and staff communication

● Resolved customer inquiries and complaints in a timely manner Assistant Manager

Go Wireless, Fort Worth, TX June 2013 – September 2014

● Supported daily store operations, merchandising, inventory, and sales

● Trained employees in sales and customer service

● Fostered a dynamic customer-focused environment

Store Manager

Game Stop, Memphis, TN July 2007 – October 2011

● Managed day-to-day store operations, loss prevention, payroll, merchandising, and customer service

● Conducted cashier/bank deposits, register balancing, and managed staff training

● Led hiring processes and delegated daily tasks

Store Manager

Hibbett Sport, Greenville, MS February 2004 – April 2007

● Promoted quickly from Sales Rep to Assistant and Store Manager

● Developed and trained productive employees

● Oversaw store facilities and employee activities

● Implemented revenue-generating strategies

Shift Manager

Blockbuster Video, Greenville, MS May 2001 – August 2003

● Assisted in staff scheduling and motivation

● Managed inventory, merchandising, and employee issues

● Responsible for opening/closing procedures and bank deposits Education

Greenville High School

Greenville, MS

May 2000

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