Executive Administrative Assistant & Operations Specialist

Heather Gunneman

Canton, MI *****

734-***-**** ******************@*****.***

Professional Summary

Detail-oriented and proactive administrative and operations professional with 15+ years of experience supporting executive leadership and managing day-to-day operations across finance, landscaping, logistics, and manufacturing industries. Skilled in bookkeeping, payroll administration, budgeting, vendor management, and office operations. Proven ability to improve processes, increase efficiency, and maintain strong client and vendor relationships while supporting organizational goals.

Core Competencies

● Office & Operations Management

● Full-Cycle Bookkeeping (A/P & A/R)

● Payroll Administration (ADP &

Internal Systems)

● Budgeting & Cost Control

● Process Improvement &

Implementation

● Vendor & Client Relations

● ERP & CRM Systems (Salesforce,

Advisor360, Steelhead)

● Microsoft Office Suite (Word, Excel,

PowerPoint, Outlook)

● QuickBooks Online & DocuSign

● Event Planning & Coordination

● Data Management & Reporting

● Team Collaboration &

Communication

Professional Experience

The ARC Northwest Wayne County — Accounting Assistant Canton, MI June 2025 – Present

● Processed respite camp payments and prepared special payments in accordance with organizational guidelines and deadlines.

● Entered and maintained claims data within the MHWIN system with a high level of accuracy and confidentiality.

● Processed 24-hour home care payroll and assisted with overall payroll functions to ensure timely and accurate employee compensation.

● Managed fiscal fee processing and maintained detailed financial and payment records.

● Monitored required training for direct hires, tracked completion status, and sent reminders to ensure compliance requirements were met.

● Maintained and updated 90-day active/inactive reports for participant and staff tracking purposes.

● Served as backup support for EVV (Electronic Visit Verification) processes and related administrative functions.

● Assisted with daily administrative operations while supporting compliance, reporting, and payroll procedures.

Proscape Landscaping — Bookkeeper / Administrator

Commerce Township, MI November 2024 – May 2025

● Managed full-cycle accounts payable and accounts receivable with accurate billing and timely vendor payments

● Reconciled bank and credit card accounts and monitored fuel expenses and job costing

● Processed daily job paperwork and bi-weekly payroll using ADP

● Assisted with administrative operations to support field and office staff GLP Financial Group — Office Manager / Executive Assistant Farmington, MI July 2023 – June 2024

● Oversaw daily office operations and provided executive-level administrative support

● Developed and maintained the company’s first formal office budget to improve expense tracking and cost control

● Administered payroll for 100+ agents, contractors, and staff while maintaining HR records

● Coordinated vendor relationships and office supply procurement to reduce operational costs

● Managed client communications and scheduling activities Bean’s Best LLC — Office Administrator

Ann Arbor, MI December 2022 – October 2024

● Managed billing, collections, vendor payments, shipping/receiving, and ERP system data entry

● Implemented filing and tracking systems that improved productivity and increased job tracking accuracy by 25%

● Assisted in ERP system implementation from an administrative and accounting perspective

● Maintained departmental budgets and streamlined supply chain operations for a 13-person team

Podium Risk Management — Executive Assistant

Southfield, MI March 2021 – September 2022

● Coordinated complex travel arrangements and calendar management for executive leadership

● Streamlined scheduling and meeting preparation processes for internal and client meetings

● Maintained CRM records and prepared itineraries, reports, and briefing documents

● Supported daily executive operations and communication management Worldwide Equipment Sales of MI — Office Manager

Livonia, MI January 2020 – March 2021

● Managed truck sales documentation, funding, banking transactions, and title processing

● Reduced past-due accounts receivable by 50% within three months through improved collection procedures

● Balanced daily cash flow and managed vendor payments and inventory records

● Supported office operations and customer service initiatives Clarity Financial Advisors — Office Manager

Ann Arbor, MI January 2019 – January 2020

● Managed office operations, executive scheduling, and event planning

● Maintained CRM databases and prepared presentations for client meetings

● Coordinated logistics for staff and client events

● Assisted with office relocation and organization efforts CSM Companies, LLC — Truck Sales Coordinator / Office Manager Dearborn, MI March 2016 – December 2018

● Processed truck sales contracts and managed funding documentation

● Developed organizational procedures that improved office efficiency and workflow

● Maintained Salesforce records and coordinated customer communications and meetings

● Supported sales and administrative operations across departments Technical Skills

Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), QuickBooks Online, ADP, Salesforce, Advisor360

Systems & Tools: ERP Systems, CRM Platforms, DocuSign Additional Skills: Analytical thinking, time management, multitasking, communication, and team collaboration

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