Administrative & Logistics Customer Support Professional

DYONA TRAMEL

Joliet, IL — *****.******@*****.*** — 630-***-****

Results-driven administrative professional and independent contract delivery driver with a proven record in office management, client support, and logistics coordination. Skilled in planning and executing efficient business operations, managing confidential documents, and ensuring accurate, on-time deliveries. Recognized for strong organizational, communication, and customer service abilities with a commitment to quality and reliability. Adapt at multitasking in fast-paced environments, prioritizing tasks to meet deadlines, and adapting quickly to new challenges. Proficient in Microsoft Office Suite, WMS systems, and mobile delivery management applications. AREAS OF EXPERTISE

● Customer Service

● Attention to Detail

● Time Management

● Logistics Coordinator

● Training

● Organized and

Multitasked

● Problem Solving

● Highly Motivated

● Marketing/

Communications

PROFESSIONAL EXPERIENCE

Customer Experience Team

Nicor Gas, Naperville, IL January 2025-Present

● Delivered exceptional customer service by managing high-volume inquiries with a focus on first-call resolution, ensuring a seamless experience for Nicor Gas utility customers through empathetic communication and expert product knowledge.

● Demonstrated advanced problem-solving skills by identifying and resolving complex billing and service issues, consistently exceeding performance metrics and improving overall customer satisfaction ratings.

● Provided top-class concierge-level support by proactively addressing customer needs and streamlining internal communication processes to ensure timely and accurate responses to utility related concerns. Production Support Associate

Amazon LLC, Matteson, IL- October 2019 - 2023

● Employee Training & Onboarding: Coordinated and facilitated comprehensive onboarding and training programs for both new hires and transferring associates, ensuring full alignment with standard safety practices and regulatory compliance.

● Top-Performing Leadership: Recognized as a top-performing associate and selected to lead cross-departmental problem-solving initiatives and drive employee engagement activities during critical site start-ups.

● Quality Control & Efficiency: Conducted random quality control audits and process evaluations to eliminate workflow bottlenecks, minimize errors, and consistently drive operational efficiency within the department.

● Production & Systems Operations: Executed daily production tasks with a strong command of warehouse operations, utilizing the Warehouse Management System (WMS) to efficiently manage product damage processes, inventory returns, and cross-

DYONA TRAMEL 630-***-**** *****.******@*****.***

Managing Director

OPServices Corp./Mobile Notary & Business Services - Joliet, IL – December 2020 – Present

● Verify and examine closing documents for accuracy

● Manage book of business and set appointments for career service requests

● Utilize social media to target potential customers and gauge market necessity

● Provide Notary Services to prevent fraud by witnessing the signing of various documents and their authenticity

● Build company base partnerships and relationships to maintain 15+ customers per month

● Coordinated and completed time-sensitive document deliveries and legal courier assignments, ensuring secure handling, accurate verification, and prompt delivery to clients, title companies, and government offices.

PROFESSIONAL CERTIFICATES

National Notary Association Residential/Commercial Field Inspector Loan Signing System Certified Medical/Legal Document Courier Hippa/Bloodnorne Pathogen Certified

EDUCATION

Bachelor’s in Science – Illinois State University, Normal IL, In Progress 2 Page

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