Customer Service & HR Operations Specialist
Resume:
Summary
I'm a hard-working and driven individual who isn't afraid to face a challenge. I am passionate about my work and I know how to get the job done. I can adapt to many environments and a quick learner! Skills
Customer service, Computer literacy, Time management, Communication skills, Documentation review, Microsoft excel, Microsoft word, English, Leadership
Experience
Landmark Credit Union
Repossession Specialist • Brookfield, WI
My job consists of managing delinquent accounts, working with our members on their payments/payment plans. Keeping up on current required insurance. Documenting each interaction with detail. Collaborating with my colleagues and other departments on working accounts effectively and making sure my quality of work remains the same. All while maintaining great customer service to ensure our members experience. I work many different systems such as Temenos, Microsoft
(excel, word), GenCloud, DNA, 3rd party insurance portal, digital banking portal, RDN, DRN and other internal portals. AMS/Morgan Stanley
Human Resources Specialist • Remote
In this position, I completed onboarding duties such as submitting and reviewing background checks, sending drug testing instructions, communicating with hiring managers on start date information and sending all documents between the management and the new hire. The average accounts handled at one time was about 60-80 candidates and receiving about 4 per day while finalizing the other candidates. I worked remotely during the entirety of this position and handled many internal systems and Microsoft systems
LifeCare Hospitals
Human Resource/Scheduling • Pewaukee, WI
I was responsible for the scheduling/payroll for the Nurses, RN's, LPNs and CNA's. I completed monthly schedules at a time to ensure the hospital had coverage for patients. I completed all scheduling via Excel. I also reviewed and submitted timesheets for all medical staff. Communicated with all staff and management via email and by phone. This position also required me to work with 3rd party staffing to ensure proper coverage when needed and adjusting the schedule as needed. I worked very well with all staff and floor staff to make sure each shift would run as smooth as possible Nyjia Gill
West Allis, WI
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