Remote Customer Support & Nanny Leader

Tabitha Hicks

*** ******** **. ** *, Holyoke, MA 01040 609-***-**** ***********@*****.***

Professional Summary

Dependable and experienced childcare professional with 10 years of nanny experience supporting multiple families, including caring for two sets of twins. Skilled in managing busy household routines, creating engaging activities, supporting child development, and maintaining safe and nurturing environments. Strong background in customer service, leadership, organization, and multitasking from previous retail management experience. Experience

Professional Nanny Multiple Families 2016–Present

• Provided full-time and part-time childcare for children of various ages, including infants and twins.

• Managed daily schedules, meals, educational activities, transportation, and bedtime routines.

• Created engaging, age-appropriate activities to support learning and development.

• Maintained safe, organized, and structured home environments.

• Built strong, trusted relationships with parents through reliability and communication. Front End Manager Walmart September 2017–January 2019

• Assisted customers with questions and problem resolution.

• Managed cashiers and front-end associates in a fast-paced retail environment.

• Distributed, counted, and balanced cash tills.

• Provided strong customer service and leadership support. Cashier Walmart July 2017–September 2017

• Processed sales and customer transactions accurately.

• Handled customer concerns and resolved issues professionally.

• Balanced cash register drawers with sales records.

• Monitored store safety and helped prevent theft and loss.

• Conducted investigations and documented incidents accurately.

• Maintained a safe shopping environment for customers and associates.

• Worked closely with management and law enforcement when necessary. Asset Protection Walmart January 2019–April 2021 Education

Bachelor of Science Strayer University Criminal Justice (In Progress) Associate of Science Camden County Community College Elementary Education May 2014

Skills

• Childcare & Infant Care

• Twin Care Experience

• Leadership

• Customer Service

• Communication

• Time Management

• Problem Solving

• Organization

• Multitasking

• Reliable & Dependable

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