Bilingual Cash Operations Supervisor

Franciska Lemieux

613-***-****

*****************@*******.**

Ottawa, ON

K2P2B5

Summary

Results-oriented leader with expertise in cash operation and team performance enhancement. Trained new cashiers, streamlined transaction procedures and addressed customer inquiries to improve satisfaction and efficiency. Bilingual communicator serving diverse customer needs. Motivated to embrace new challenges with strong work ethic and adaptability. Skills

• Team leadership

• Problem solving

• Time management

• Organization skills

• Motivational skills

• Customer-focused service

Experience

08/2018- 08/2025

Cashier/Supervisor, Shoppers drug mart, Rockland, Ontario

• Supervised daily cash operations, enhancing performance of cashier team through effective leadership.

• Trained new cashiers on customer service protocols and point-of-sales systems to ensure consistent service quality.

• Resolved customer inquiries and complaints to maintain high satisfaction levels.

• Implemented procedures to streamline transaction processes at checkout lanes, reducing wait times.

01/2016- 01/2018

Cashier, Harvey’s, Ottawa, ON

• Identified customer needs to improve service efficiency and satisfaction.

• Restocked and organized service and food stations to facilitate smooth service flow.

• Ensured cleanliness and organization of workstations to support safe and efficient operations.

• Followed food safety standards to prevent contamination and spoilage. 01/2011- 01/2016

Janitor/Housekeeping, Nasco, Ottawa, ON

• Ensured cleanliness of common areas and resident space s daily to promote a safe and welcoming environment.

• Conducted routine deep cleaning of high-traffic areas to enhance building appeal.

• Supported seasonal deep cleaning projects to enhance overall hygiene and resident satisfaction .

• Responded promptly to emergency cleaning requests to meet client expectations.

• Followed safety protocols during all cleaning procedures and equipment usage.

• Oversaw janitorial supply inventory to guarantee availability of essential cleaning materials.

• Stored hazardous chemicals in designated areas to ensure safety.

• Notified building managers of required repairs to uphold public safety. Education

06/2008

Graduated

L’Alternative public high school, Ottawa, ON

Certification

Full G driver

Reference

On demand

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