Wired/Wireless Operations & AI Network Specialist

Robert Jones

Phone: 404-***-**** Email: *****.********@*****.***

About Me

I am a versatile operations and technology professional with experience in Wired and Wireless network engineering, installations and design, AI, customer service leadership, and logistics/dispatch operations.

Professional Skills

Technical Proficiency: Windows 365, ChatGPT, AWS, Visio, Zendesk, Salesforce, PACS, CRM, Python Design & Optimization Tools: Ekahau, AirMagnet, Wireshark, Meraki, Aruba, Ruckus, AI & Analytics Tools: ChatGPT, Videa, Claude, Gemini, DeepSeek Hardware: Cisco, Meraki, Arista, Ubiquiti, Aruba, Ruckus, Fortinet Experience

Independent AI & Wired Wireless Consultant

AI Wired and Wireless NETWORK SPECIALIST Nov 2025 – Present

● Conducted predictive and on-site RF surveys (Ekahau, AirMagnet) and implemented PCI-DSS network compliance

● Built and configured multi-VLAN lab networks using Cisco Packet Tracer

● Install Aruba, Meraki and Ruckus Wired and Wireless network equipment. Install Cisco and Arista switches.

● Managed customer firewall policies Analyze data from IT operations systems (ticketing platforms, monitoring tools, network and system logs, CRM and service reports) to identify trends, bottlenecks, and recurring issues

● Develop company logos and marketing videos for clients utilizing various AI tools.

● Document analytics workflows and findings to support transparency, repeatability, and audit readiness

● Supporting, prioritizing, planning and coordinating testing activities and maintenance windows

● Assessing AI solutions for accuracy, performance, and reliability through rigorous testing. Cox Communications

SENIOR SALES ENGINEER Aug 2022 – Sept 2025

● Developed and standardized site survey workflows, BOMs, and documentation, improving operational efficiency by 30%.

● Audited and approved Wired and Wireless RF designs and proposals to ensure optimal coverage, reliability, and security compliance.

● Oversee RMA/EOL/disposal processes

● Setup user access accounts to the company's CRM

● Conducted site visits for escalations and pre-install surveys. Cox Communications

PRODUCT OPERATIONS MANAGER Jan 2021 – Aug 2022

● Oversee Project Managers regarding deployment of Managed Wifi installations

● Reinforce escalation and service level agreement procedures with internal and external issue resolution teams.

● Directed product lifecycle management for Managed Wi-Fi and Security solutions across enterprise clients.

● Implemented standardized operational practices that improved product launch success by 25%.

● Created internal knowledge bases and FAQ systems, reducing ticket volume and average issue resolution time by 20%.

IHG (Intercontinental Hotel Group - Corporate)

MERAKI CLOUD WI-FI OPERATIONS TEAM LEAD Aug 2015 – Apr 2020

● Developed and maintained operating policies and vendor training programs for brand Wi-Fi compliance.

● Managed enterprise-scale Meraki Cloud Wi-Fi networks across thousands of global hotel properties.

● Performed packet captures and protocol analysis using Wireshark

● Managing firewall policies

● Audited and approved RF designs and Wi-Fi proposals

● Assisted with log review and security event analysis using firewall, AP, and network device logs

● Oversaw RF heatmap reviews and Level III escalation resolution, achieving a 99.5% network uptime.

● Responsible for interviewing and budgeting for new Wi-Fi Engineers, supporting departmental growth and resource planning.

Needle Solutions

NETWORK IMPLEMENTATION ENGINEER Mar 2014 – Aug 2015

● Conducted predictive and on-site RF surveys (Ekahau, AirMagnet) and implemented PCI-DSS network compliance

● Installed wired and wireless network solutions

● Built and configured multi-VLAN lab networks using Cisco Packet Tracer and physical switches

● Managed customer firewall policies

● Managed Meraki networking platforms

● Managed Cisco, Arista and Aruba switches

● Configured VLAN routing and DHCP services

● Installed and configured firewalls (Fortinet, Meraki, Aruba and Ubiquiti), switches, and APs.

● Resolved network connectivity issues using ping, traceroute, and packet captures

● Monitored network performance and responded to alerts in ticketing system

● Troubleshooting connectivity issues (cabling, IP addressing, routing)

● Tuned and optimized networks to improve throughput and stability by 40% across multiple client environments.

Stronghold Securities

NETWORK Wired and Wireless SECURITY AND LOGISTICS MANAGER Feb 2009 – Dec 2014

● Performed network security assessments, penetration tests, and vulnerability management.

● Performed basic threat identification by analyzing anomalous traffic patterns in Wireshark

● Coordinate day-to-day logistics operations with internal and external partners

● Managing firewall policies

● Installed wired and wireless network APs, switches and firewalls

● Created administrative safeguard policies and procedures to manage security incidents, workforce training and regular security evaluations

Education

Bachelor of Science, Information Systems and Cybersecurity - ITT Technical Institute - 2016 Professional Certifications

Certified Wired Network Associate (CWNA)

Certified 5G LAN Specialist (C5S)

Certified Meraki Network Operator (CMNO)

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