Administrative Assistant Resume Summary
Resume:
Sylvia
Bullock
OBJECTIVE
A career opportunity that
allows me to work with issues
of educational access, DE&I
education and expansion,
diversity in sports media and
multi-faith issues on a local,
regional, and global scale.
ADDRESS
11405 Chandler Blvd
Apt. 315
N. Hollywood, CA 91601
PHONE
***********@*****.***
SUMMARY OF
QUALIFICATIONS
Counseling/Advising
10 years of direct counseling and advising experience with high school and college students, through the application, admission, matriculation, and college process. Work with underrepresented and first-generation students and their families with course schedules, resource identification and usage, financial aid, scholarship applications and writing programs.
• Liaison for University of Delaware with state of Delaware with College Success Program for Christiana School District
• Advise WSU Global students on resource identification and possible courses
• Advised students in student programming, civic service, career selection as current RSO advisors
• Worked with and have extensive knowledge of the registrar and work with enrollment verification with a specific knowledge of the change of campus, intercampus and summer session processes
• Created an interfaith curriculum for summer internship program. Responsible for student check ins and program completion for credit
• Administered Advanced Placement (AP) Tests for the entire testing period of 2023
Programming/Event Planning
20 years of programming experience in higher education through academic and student affairs. Worked with large concerts, large scale admissions programs, scholarship banquets, mentoring programs and speaker series.
• Responsible for Decision Day programming at the University of Delaware. Over 2,000 guests, responsible for parking transportation, reservation and check-in, organizing volunteers and staff and constructing panels of professors from all academic colleges
• Established an annual scholarship banquet as at 501C non-profit program for Holmes Smith Consulting. Responsible for creating workshops, booking speakers, selecting scholarship recipients and designing a layout for the event
• Implemented social justice programming at Stony Point Center around food justice, prison populations and annual New York City historic trip. Responsible for booking venues and making the trip culturally relevant to all represented racial, ethnic and religious groups.
S/B
MONOGRAM
• Collaborated and implemented the Excellence in Leadership series at WSU Pullman. Responsible for identifying speakers, booking venues, meeting with the Office of the President, adverting, selecting award recipients and organizing workshops
• Conducting cultural competency programming as an advisor for the Black Women’s Caucus at the Black Lives Summit and VIBES conference
Hiring/Training
10+ years creating training curriculum, workshops and presentations for college students and interns. Extensive experience in selecting employees and volunteers for academic and non-profit positions, managing payments, and creating and implementing evaluations using customer and student feedback via surveys and focus groups.
• Responsible for evaluating applications, selecting, hiring and paying tutors for the Homework Assistance program. Tutors were college students, predominantly first generation and underserved, tutoring underserved students in Wilmington, DE
• Read, evaluated, and selected Program Assistants four times at WSU Global. Responsible for training staff in processing student files, advising and Radius database usage
• Hired and trained interns for Farm the Land, Grow the Spirit
(FLGS) summer internship program. Training included non- violent resistance training, media and communication practices in speech and writing, de-escalation training, leadership workshops and meditation training for students
• Selected, hired, and trained tour guides and volunteers on tour routes, institutional history and knowledge, admissions selection guidelines, application review practices, public speaking and school policy during the summer and throughout the following academic year
Database/Reporting/Social Media
10+ years of collecting, processing, implementing, and reporting data for higher education institutions and businesses. Knowledge of how-to SIS, Nolij, Banner and Blackboard to collect and interpret student information, have reported data on local and state levels to various ranking officials. Knowledge of social media, specifically Twitter, Bluesky, and some Instagram, including helping to establish a Social Media Training for student workers.
• Created qualitative and quantitative reports for the state of Delaware and Holmes Smith Consulting Inc. on tutoring outcomes and initiatives for the 2014-2015 school year, showing the progress of both the middle and high school students tutored and the college tutors
• Overhauled the Junior Writing Portfolio process for WSU Global using our CRM Radius program. This includes marketing campaigns, targeted communication, progress reporting and alternatives to completion for our non-traditional population. Have shown a considerable decrease in the number of students who complete their portfolio after their junior year and have mostly eliminated non-graduates due to portfolio incompletion.
• Implemented policy standards and tracking for interns and established an alumni database at Stony Point Center. Able to extend the internship program’s network and create programming for social justice education local and nationally using social media, Excel, email campaigns and websites.
• Social media supervisor for Twitter and Instagram for Multicultural Student Service at WSU, which includes working with student workers to create necessary and efficient social media training.
• Proficiency in Canva, Microsoft Suites, and other graphic design and audio software, including Audioboom and MovieMaker EDUCATION
University of Delaware, Newark, DE
2002-2005 and 2009-present
Bachelor of Arts in Political Science with a Global Studies Concentration RELAVENT WORK EXPERIENCE
Educator and Classroom Manager, Right At School, Los Angeles, CA Aug 2025 – present
• Work with Program Manager to plan weekly curriculum
• Execute weekly curriculum provided by Right At School
• Communicate with parents to develop plans for child’s academic and social improvement
• Submit daily paperwork accurately, including name-to-face that tracks attendance at all destinations for children
• Assist with ordering supplies for the program
• Coordinate pickup and drop-off of students daily
• Complete all incident report paperwork on the same day of the incident
• Help distribute supplies to staff for daily activities Student Support Specialist & Advisor, Instride, Los Angeles, CA Jan 2024 – Sept. 2024
• Advised new learners on how to use educational benefits
• Aided in career planning for leaners and business owners for degree completion
• Gathered and presented quantitative data on learners and why they successfully enrolled in partner institutions
• Guided learners through the tuition reimbursement process
• Worked on tech tickets using JIRA
• Helped establish customer service protocols to reduce wait time for learners and other customers
• Created phone scripts for advisors to work with learners in Confluence
• Systemized coaching processes for the team using Confluence Associate College Counselor, Lycée International de Los Angeles, Burbank, CA Aug 2022 - Aug. 2023
• Assisted student athletes with requirements to access the NCAA portal
• Conducted weekly classes to assist students in the college application process
• Helped organize college fair visitations
• Edited essays for college applications and scholarships for students
• Created additional avenues of communication with admissions reps at top universities in the United States and Canada
• Chaperoned students on various cultural and educational field trips
• Worked with independent businesses and advisors to provide additional financial resources for students and their families Advisor for Multicultural Student Services, Washington State University, Pullman, WA Feb. 2019- July 2022
• Direct and execute all large-scale programming for the office
• Supervise student workers regarding daily tasks and semester projects
• Facilitate the hiring process for student workers each spring
• Assist students in various areas around professional development
• Assess student growth throughout the academic year through a series of one-on-one meetings and help them develop an action plan for the year
• Collaborate with New Student Programs and Admissions and Recruitment for visitations and programming for newly admitted students
Student Support Staff for Global Campus, Washington State University, Pullman, WA Dec. 2015- Feb. 2019
• Create new student files daily
• Overhauled and streamlined the Junior Writing Portfolio process for Global Campus using Radius
• Act as sole point of contact for admissions officers and advisors regarding the writing portfolio process
• Organize and disseminate knowledge of admissions and enrollment processes, cutting down on redundant processes that lead to inefficiency
• Gain knowledge of WSU resources integral to student enrollment and success
• Schedule admissions and advising appointments
AT HOLMES SMITH CONSULTING SERVICES, INC., WILMINGTON, DE The mission of this company is to provide individualized and customized college planning in a safe, supportive environment using innovative approaches to help students and parents successfully navigate through the college planning process.
Individual Counselor
July 2014 – June 2015
• Assessed clients in the area of college readiness
• Edited literature for college planning and admissions
• Aided students in finding “best fit” college or university
• Assisted students and parents with understanding and completing financial aid process
• Facilitated communication between families and universities
• Planned with other board members for annual conference for parents Program Coordinator
Feb. 2014 – June 2015
• Hired tutors for the Homework Assistance Program for the Youth Empowerment Program in downtown Wilmington, Delaware
• Established program outline for the homework assistance portion of the program
• Created weekly and annual reports around program performance and outcome
• Completed payroll for all employees of the program
• Communicated with head of the Youth Empowerment Program
• Assisted students in inner-city Wilmington with homework
• Developed study skills with students
AT THE UNIVERSITY OF DELAWARE, NEWARK, DE
The University of Delaware is a public collegiate institution that strives to provide quality education and the free exchange of ideas amongst students, faculty, staff and the larger community.
Summer Blue Hen Ambassador Coordinator
Apr. 2013-Aug. 2013
• Evaluated new hires
• Scheduled daily task for student workers in the Office of Undergraduate Admissions
• Trained miscellaneous and volunteer staff for campus open house events
• Coordinated registration efforts and tours for two open house events
• Established new outlines for existing practices within the Blue Hen Ambassador program
• Implemented new standards for fall training
Data Processor
Aug. 2012-Feb. 2015
• Added data from undergraduate applicant pool
• Analyzed data for specific groups to make correspondence more effective
• Synchronized high school data for ease of use within the office
• Handled sensitive and confidential material for perspective students Communication Center Associate
July 2012- May 2015
• Facilitated communication between perspective students and the Office of
Undergraduate Admissions
• Scheduled campus visits for guests
• Aided applicants throughout the application process
• Helped coordinator efforts to distribute admissions decisions
• Trained new hires in the communication center
• Recorded statistics regarding daily visitors
Blue Hen Ambassador
Oct. 2011-Sept. 2014
• Provided information to visiting families and guests
• Implemented expertise in public speaking
• Demonstrated ability to accommodate specific request from guest
• Aided in selection process of new Blue Hen Ambassadors
• Facilitated communication between guests and Admissions Officers on campus
Resident Assistant
Aug. 2003-Dec. 2004
• Implemented cultural programs to foster understanding between new residents
• Established relationships between residents and staff
• Planned educational activities for a variety of current issues
• Solved legal and social problems before they were able to escalate AT STONY POINT CENTER, STONY POINT, NY
The Stony Point Center is a retreat center and community that focuses on multi- faith work in activism and conflict resolution. They focus on areas of food justice, workshopping, and direct action while welcoming communities from multiple faith traditions to their campus.
Multi-faith Coordinator, Summer Institute at Stony Point Jan. 2011-Aug 2011
• Established major logistics and programming details for a two-month internship
• Organized and oversaw daily tasks for interns including farming schedules, kitchen duties, front desk duties and meetings with other Stony Point staff
• Acquired skills in legal discourse and crisis management
• Coordinated transportation needs for interns and staff
• Facilitated major administrative meetings
• Worked with co-coordinators and elders in a multi-faith setting to establish new curriculum
• Studied current policy issues in many key areas of global politics
• Created workshops based on reconciliation, multi-faith education, and mid-1900s Black activism
Intern, Summer Institute at Stony Point
Jul. 2010-Aug. 2010
• Implemented programs to expand new forms of communication between interns
• Studied effects of food justice locally and globally
• Established programs to teach multi-faith initiatives to multiple organizations
• Aided in policy making projects toward conflict resolution LEADERSHIP
Co-owner, Shea Butter Football Club, LLC, Pullman, WA April 2021 – present
• Started a podcast that focuses on Black players in women’s soccer
• Planned events for Angel City FC, National Women’s Soccer League, National Soccer Coaches Convention, etc
• Panelist in Australia for the Women in Soccer Equity Summit, hosted by the US Embassy in Australia
• Published numerous articles for women’s soccer publications Facilitator & Trainer, Community and Equity Series (DEI certificate program) at Washington State University, Pullman, WA August 2020 – July 2022
• Facilitated Diversity, Equity, and Inclusion training for WSU employees, system-wide
• Lead Equity 101, 102, and 103 workshops with general audiences and specialty groups.
• Covered topics going from diversity to equity and justice, why we should apologize, how to have difficult conversations, and plans of action to continue the work of inclusivity and equity
• Trained student workers to help deliver tenants of the Equity Series to their peers.
• Conducting workshops virtually via Zoom, and in-person on the Pullman campus.
President, Black Faculty and Staff Association, Pullman, WA December 2019 – Present
• Work with other members of BFSA to improve conditions for Black faculty and staff on campus
• Collaborate with the Office of the President to Excellence in Leadership Speaker Series
• Provide workshops for students in the areas of career and professional development and academic success
• Aid Resident Student Organizations under the African American Center with programming and meeting ideas
• Worked with Provost Office and Office of the President to create a Memorandum of Understanding for Black Faculty and Staff throughout the WSU system., to be reviewed biannually
Advisor, Black Women’s Caucus, Pullman, WA
December 2016 – Present
• Guide undergraduate Black women on WSU campus to address areas of specific concern
• Aid the student group in programming annual events
• Serve as liaison for group with other advisors and RSOs
• Collaborate with other RSOs to put on programming and host topical weekly meetings
Cultural Programming Advisory Board, Univ. of DE, Newark, DE Dec. 2002-Jun. 2005
• Coordinated major events for target groups and the campus community at large
• Provided cultural entertainment for University of Delaware students
• Responsible for conduct during meetings and events
• Conducted business with high profile speakers and musicians REFERENCES
[Available upon request.]
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