Customer Service & Operations Assistant Manager
Resume:
Kerrington K. Collins
**** ***** **** **. *** Roads, LA 70760
225-***-**** • *******.************@*****.***
Skills
Scheduling
Self Starter
Performance improvement
Verbal and written communication
Workflow planning
Motivational style
Customer service and assistance
Proficient in Microsoft Office
Products
Professional Summery
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work Experience
Assistant Grocery Department Manager
Brookshire's Grocery
52Used POS system to process sales, returns, online orders and gift card activations.
Supported loss prevention goals by monitoring shopper behavior. Greeted customers and helped with product questions, selections and purchases. Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery. Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns. Conducted monthly inventories of raw materials and components on work floor. Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Delivered feedback to decision-makers regarding employee performance and training needs.
Saved 25,000 by implementing cost-saving initiatives that addressed long-standing problems
COVID-19 Screener
US Army National Guard
05/2020 to 10/2021
10/2020 to 11/ 2021
07/2023 to Current
Performed nasal swab and rapid antibody testing via blood droplet collection. Oversaw in-person and curbside patient registration and processing. Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Provided COVID-19 FAQs and educational material to patrons and employees. Inventoried and ordered medical and office supplies. Donned and removed personal protective equipment (PPE) per company protocols. Protected individual confidentiality as prescribed by local, state and federal mandates.
Processed positive and negative test responses according to established protocols and reporting requirements.
Documented novel coronavirus screening assessments. Recorded patient vital signs prior to beginning medical procedures. Disinfected tools, equipment and surfaces between patients. Provided family members with general health education and tips for patient care. Scheduled patients for appointments and maintained master calendar. Collected and treated patient samples to test for COVID-19 infection. Food Distributor
US Army National Guard
Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Identified service gaps and located needed housing and work placement resources for individuals.
Collaborated on program operations and relayed participant feedback for improvements.
Educated potential participants on available services and processes to engage in program.
Detailed program operations and participant activities with comprehensive recordkeeping.
Customs and Border Protection Officer
US Army National Guard
Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations. Partnered with aircraft-based law enforcement agents to find and apprehend ground-based undocumented aliens and people smugglers. Secured geographical borders and coastal waters from unauthorized entry to enable better border enforcement.
Worked with trained K-9 partners to locate undocumented people and facilitate transport to border patrol facility.
Communicated with Spanish -speaking undocumented aliens and smugglers to obtain information and issue verbal commands.
Bartender/ Server
06/2024 to 04/2025
July 2020 - September 2021
July 2022 - February 2024
April 2024 - April 2025
South Plains Food Company
Provided friendly, attentive table service by greeting guests, explaining menu items, and accurately taking food and beverage orders.
Prepared and served alcoholic and non-alcoholic beverages according to recipes while ensuring proper portioning and presentation.
Checked identification to verify legal drinking age and monitored guest consumption to promote responsible alcohol service.
Handled cash, credit card transactions, and balanced the register at the end of each shift. Coordinated with kitchen staff to ensure timely and accurate delivery of orders while maintaining high customer satisfaction.
Maintained a clean and organized bar and dining area, restocking supplies and following health and safety regulations.
Engineering/ Plumbing Lead
US Army National Guard
Managed inventory control, procurement, and distribution of missioncritical equipment and materials to ensure uninterrupted operations at Prince Sultan Air Base in Saudi Arabia. Led engineering and maintenance teams in planning, coordinating, and executing infrastructure and systems support projects across the installation. Oversaw logistics tracking systems, conducted audits, and maintained accurate accountability of government property and assets.
Collaborated with crossfunctional and multinational partners to streamline supply chain processes and improve operational readiness.
Enforced safety, compliance, and quality assurance standards while mentoring junior personnel and enhancing team performance in a deployed environment. References
Larin Stewart (504) 295-447
Stephen Salassi 504-***-****
Malcome Major 225-***-****
Education
Associate of Science In Homeland Security
Trident University International Bachelor of Science In Homeland Security Trident University International Master of Homeland Security Trident University International
Concentration - Cybersecurity
Cum Laude
3.5 GPA
Contact this candidate