Customer Service, Sales & Fitness Manager

MARC

LINCOLN II

Experience

Customer Service Representative,

Concentrix, Farmington Hills, MI.

January 2026 to April 2026

Provided high-volume customer support for

TurboTax clients in a fast-paced call center

environment, resolving account and product

issues, answering tax-related questions,

and delivering professional service with

accuracy and efficiency.

Sales and Marketing/PT Manager

Sculpt Towns Fitness, LLC

Metropolitan Detroit: 2024-Current

• Generates and converts leads to drive

membership and program sales.

• Promote fitness programs, training

packages, and wellness services.

• Build strong client relationships to support

retention and referrals.

• Support digital marketing and social media

promotions.

• Assist with marketing materials and brand

awareness initiatives.

• Collaborate with trainers and team

members to align sales efforts.

• Delivers high-quality customer service and

community engagement.

Motivated professional seeking an opportunity to

contribute strong organizational, communication, and problem - solving skills in a dynamic environment while continuing to learn, teach, grow and adapt across

roles and industries.

Education

Pursuing Bachelor of Arts

Arizona State University

2024 - Curren t

Film Directing & Editing

Motion Picture Institute

Graduated 2016

Personal Training Certification

ISSA

Graduated 2023

Oakland Community College, Royal Oak, MI

2014 - 2016

Scottsdale Community College - Scottsdale, AZ

2013 - 2014

Skills

Core Skills

• Excellent verbal and written

communication

• Collaboration and cross-functional

teamwork

• Independent and self-directed work

style

• Strong time management and

organization

Leadership & Training

• Military Basic Training discipline and

adaptability

• Leadership under pressure

• Accountability and mission focus

Sales & Marketing • Sales

strategy and customer

engagement

• Relationship building and client

communication.

• Brand awareness and promotion

Digital & Creative Skills

• Digital marketing and online

content promotion

• Photography and visual

storytelling

• Social media content creation

Technical Skills

• Microsoft Office Suite (Word,

Excel, PowerPoint, Outlook)

Experience Continued…

Driver

Uber, Metropolitan Detroit

Current – part-time

Personal Training Counselor/Sales

LA Fitness, Plymouth, MI

2019-2022

Sales Associate

Berghoff International, Detroit, MI

2019-2022

Residential Moving Specialist

Room Candy, Grandville, MI

2015-2019

Certifications

• Certified Nutrition Specialist, Current

• CPR Certification, Current

• Certified Personal Trainer, Current

References Available Upon Request

Contact this candidate