Experienced Collections & Customer Service Rep

CRYSTAL

RUSSELL

OBJECTIVE

An experienced collectlons and customer service representative. Negotiation skills, empathy, and a track record of reducing delinquency while maintaining positive client relationships. Collections Representative Jacob Law Group

2020-2026

Collect auto/personal loans, credit cards, and MS state taxes using CRM System. Inbound/outbound calls and must maintain a monthly goal.

Security Guard Global Security

2017-2020

Monitor surveillance system, keep logs of trucks entering and exiting premises, and drive around facility to maintain safety measures.

Collections Representative S&S Recovery

2014-2017

Collect defaulted student loans, skip trace using TLO and social media sites. Intbound/outbound calls and must maintain a monthly goal.

EDUCATION

High School Gateway Christian Schools

1999-2003

GPA 3.0

Associate's degree Northwest MS Community College 2018-2021

Coldwater, MS

662-***-****

Nicolerussell1983 @gmail.com

GPA 3.2 Intro to law, legal research, computer concepts, biology I and Il, public speaking, art, Spanishl and Il SKILLS

• Microsoft Word/Office

•Excel

• CRM

TIO

•Quick Books

•Google Suites/Docs

• Windows

• Word Processing

•PowerPoint

• EMR Systems

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