Remote Data Entry and Eligibility Specialist

Ruth Roman

323-***-**** ********@*****.*** Tucson, AZ

SUMMARY

Eligibility Specialist with experience in regulated client service, benefits screening, intake support, and bilingual English/Spanish communication. Skilled in interviews, document verification, case notes, and service-queue workflows. Improved accuracy, timeliness, and client understanding across sensitive administrative processes. EDUCATION

John C. Fremont High School Los Angeles,CA

High School Diplomaan

PROFESSIONAL EXPERIENCE

Eligibility Determination Specialist Department of Economic Security Tucson, AZ Nov 2022 – Jun 2026

● Documented case facts, notices, and updates to support 95%+ accuracy targets

● Maintained 4 agency metrics across attendance, service, accuracy, and timeliness

● Resolved bilingual client questions by phone and in person across benefits queues

● Conducted 30+ weekly interviews to verify eligibility, income, residency, and needs Documentation & Compliance Support Lead Worldwide Flight Service L.A, CA Aug 2020 – June 2022

● Reconciled manifests, item details, and warehouse records to prevent file errors

● Coached 5+ staff on carrier procedures, schedules, and compliance documentation

● Tracked air shipments through databases, reducing status delays across cargo queues

● Prepared 40+ weekly import files, entries, and client updates with same-day accuracy Administrative Coordinator Forever Caring Adult Day Health Centre Carson, CA May 2018 – Mar 2020

● Handled 25+ weekly calls, emails, and walk-ins, routing clients to proper staff

● Translated client needs for nurses and social workers to improve service handoffs

● Managed $8,000 food grant budget, supplies, and inventory for daily centre needs

● Maintained HR, payroll, and compliance paperwork with timely department submission Client Records Specialist Jasper Tax & Business Carson, CA. Oct 2013 – July 2015

● Built client folders, verified yearly documents, and reduced missing-file rework

● Handled 30+ client tax records weekly, improving filing status visibility and follow-up

● Prepared paper and email correspondence for appointments, bills, and filing updates

● Answered multi-line phones and scheduled client appointments during peak tax cycles QUALIFICATIONS

Processed 30+ weekly records, forms, and client updates across office databases Used Word, Excel, PowerPoint, email, phone systems, and databases for tracking Maintained client records, correspondence logs, file folders, and audit-ready notes Conducted eligibility screening, benefit intake, applicant interviews, and case updates Reviewed income, residency, household, identity, and program documents for accuracy Supported bilingual English/Spanish inquiries, complaint routing, and status explanations Coordinated referrals, staff handoffs, schedules, and document flow across departments Applied agency standards, confidentiality practices, attendance goals, and service metrics

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