Program Director and Peer Support Leader

Tonya Holman

Cookeville, TN ***** +1-931-***-**** ***************@*****.***

Professional Summary

Results-oriented Program Director with extensive experience in developing and implementing state scope of services and deliverables that increase participation and secure funding. Skilled in team leadership, program evaluation, and educational offerings, resulting in improved program outcomes. Willing to relocate to: Cookeville, TN - Sparta, TN Work Experience

Inbound Call Center Representative

Monster Reservations Myrtle Beach, SC

December 2025 to March 2026

Handled inbound calls regarding vacation packages and accommodations Peer Recovery Specialist

Mindoula Health Remote

March 2025 to August 2025

• Assisted enrollment team in calling potential members

• Provided peer services to caseload of 65

• Provided resources to members focused on improving health Program Director

VOLUNTEER BEHAVIORAL HEALTHCARE Cookeville, TN

September 2023 to December 2024

Supervised a team of 24 peer support professionals, ensuring accurate and timely filing of state reports, organized and implemented strategies to increase number of individuals attending services, efficient communications with state and federal level funding sources, ensured supervision of peer support professionals completed within time frame, accurate adherence to scope of services and deliverables.

Peer Support Manager Lead

VOLUNTEER BEHAVIORAL HEALTHCARE Cookeville, TN

July 2017 to September 2023

Managed peer support center which served over 700 individuals each year, increased number of individuals served by over 80%, provided educational and support groups daily, trained and supervised 20 staff members, collaborated with multiple departments to ensure those being served were getting all services available, designed and implemented training for staff, increased effective communication between departments. Recovery Coach

VOLUNTEER BEHAVIORAL HEALTHCARE Cookeville, TN

October 2015 to July 2017

Managed website focused on individual recovery, provided aftercare for individuals graduating from inpatient recovery program

Office Manager

Diversified Graphics Cookeville, TN

August 2014 to October 2015

Graphic Design, print set-up, ordering, Accounts payable and receivable, sales tax returns, business tax forms, employee withholding, answer phones, customer service, marketing Admissions Coordinator

Volunteer Behavioral Health Care System Cookeville, TN November 2012 to August 2014

Updated and maintained state waiting list for substance use treatment Completed intake paperwork

Completed Release of Information

Successful communication with referral sources

Scheduled appointments

Education

Food Safety (Certification)

ServSafe Remote

May 2023 to May 2026

Certified in Food Safety

High school diploma or GED

Upper secondary education

Skills

Customer retention Phone communication Google Suite Microsoft Office Optimizing workflow processes Project leadership Social media (candidate sourcing) Crisis management Employee record maintenance Experience with individuals from underserved communities Filing Intake Mac OS Video conferencing software Medical office experience Mobile devices Telehealth platforms Professionalism Payroll processing CPR Report preparation Clinical staff training Spreadsheets Regulatory compliance Maintaining patient confidentiality WordPress Graphic design software Interpersonal skills Food Safety Multitasking Audit support Call center Account maintenance Google Calendar Experience with individuals with substance use disorders Medical terminology Time & attendance systems Conducting training sessions as a therapist or counselor supervisor Computer literacy Staff supervision Active listening Microsoft PowerPoint Working with individuals with chronic illnesses Community engagement Basic life support EMR/EHR Experience with individuals with mental health conditions Organizational skills Data entry HIPAA Customer support Financial software EHR systems Data collection Onboarding process management Photo editing Meeting facilitation Working with geriatric patients Typing Recovery peer support Customer service HR communication Graphic design Copy machines Windows Team development Call center experience Phone interviews Customer communication Video conferences (communication methods) Product demos Client interaction via phone calls Microsoft Excel Microsoft Outlook Client rapport building Fax machines Time management Telecommunication Employee onboarding Google Docs Attention to detail Adobe Acrobat Record keeping Electronic health records (EHR) management Leadership Video conferencing systems operation Hiring Food Preparation Decision making Professional ethics Compliance documentation Zoom Phone etiquette Project management Patient scheduling systems Customer relationship building Domestic violence situation handling Data management Communication skills Domestic violence intervention Confidential information handling Performance reviews Payroll record maintenance Critical thinking Ethernet Motivational interviewing Customer satisfaction surveys Training & development Telehealth experience Working with survivors of violence Healthcare privacy protection EMR systems Medical documentation Program development Databases Program management Managing patient records Report writing Patient care Data summary reports Outbound calling Trauma response Office record organization Writing skills Document management Presentation skills Office experience Website management Recruiting Word processing Languages

English

Awards

Peer Support Community Service Award

October 2019

The Community Service Award is given to the CPRS who has been a superior performer over the past year, being a model for community service. Their work in the community has furthered the cause of recovery by bringing the issue to light and helping break the stigma of mental illness and/or substance use disorders, fostering the concept of recovery. Certifications and Licenses

CPR Certification

Therapeutic options

September 2026

F Endorsement

Food Safety Certification

First Aid Certification

Additional Information

Authorized to work in the US for any employer

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