Customer Support & Quality Documentation Professional

VIDYA PERERA

Somerset, NJ ***** 334-***-**** *********@*****.*** Authorized to work in the U.S. for any employer

Customer Support & Quality Documentation Professional

PROFESSIONAL SUMMARY

Customer Support and Quality Documentation professional with 22+ years of experience in quality-focused operations, documentation review, complaint/deviation follow-up, problem solving, training, data accuracy, and cross-functional communication. Strong record of accurate data review, SOP compliance, record keeping, customer/audit support, and professional follow-up by phone/email or internal communication. Seeking remote customer support, patient service, admin support, documentation, data entry, or complaint-support roles where accuracy and dependable follow-through are required.

CORE SKILLS

• Customer communication & follow-up

• Phone/email professional communication

• Complaint handling & escalation

• Documentation review & data accuracy

• Remote/admin support

• Data entry & record keeping

• Problem solving & attention to detail

• SOP/procedure compliance

• Quality documentation & audit support

• Team coordination & training

• GMP/FDA/cGMP awareness

• Microsoft Office / computer documentation

PROFESSIONAL EXPERIENCE

Quality Assurance Supervisor Soma Labs Inc. — Middlesex, NJ Nov 2019 - Mar 2026

Reviewed batch records, packaging records, labels, and quality documents for accuracy, completeness, and compliance before release or next-step processing.

Communicated daily with Production, Packaging, and Quality teams to resolve documentation questions, line issues, non-conformances, and follow-up items.

Supported complaint, deviation, and non-conformance follow-up by gathering details, reviewing records, escalating concerns, and assisting with CAPA actions.

Maintained organized quality documentation and supported FDA/customer audit readiness through accurate record keeping and timely document control.

Performed line clearance and in-process checks with attention to detail to prevent errors, mix-ups, labeling issues, and customer-impacting quality problems.

Trained and guided employees on SOPs, GMP practices, documentation expectations, and accurate completion of production/quality records.

Packing Supervisor Europastry USA — New Brunswick, NJ Oct 2009 - Oct 2019

Coordinated with production and packing teams to support accurate orders, product quality, documentation, cleanliness, and timely workflow.

Performed product quality checks and helped resolve daily operational issues with a focus on accuracy, teamwork, and customer standards.

Followed food safety, GMP, sanitation, and workplace procedures while maintaining reliable records and supporting production communication.

Production Supervisor Vineland Packaging Corporation — Vineland, NJ Jan 2007 - Sep 2009

Supported packaging operations with attention to customer requirements, labeling accuracy, product quality, documentation, and issue follow-up.

Worked in a fast-paced production environment requiring accuracy, clear communication, teamwork, and timely completion of assigned tasks.

Senior Plantation Manager Tea Plantation Operations — Sri Lanka Prior International Experience

Managed large-scale tea production operations with responsibility for team leadership, productivity, quality, and operational compliance.

Communicated with staff and operational teams to solve problems, support process improvement, and maintain quality standards in a regulated food/agricultural environment.

EDUCATION & TRAINING

Diploma in Plantation Management ISO 22000 Training - SGF / Sri Lanka Tea Board GMP, FDA Compliance, HACCP, OSHA Safety, SOP Training, Audit Readiness

TARGET ROLES

Remote Customer Support Representative Patient Service Representative Documentation Specialist Data Entry / Records Support Complaint Support Specialist Quality Documentation Assistant Administrative Support

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