Entry-Level Customer Service and IT Support

Timothy Edwards

*** **** ****** **.

Bogalusa, La 70427

Phone 985-***-****

Cell phone 985-***-****

E-mail ***********@*****.***

Timothy Bruce Edwards

Objective

To obtain an entry-level position, that will utilize my computer and customer service training that allows for professional growth and opportunities.

Work experience

2011 – 2013 Cracker Barrel Covington, La.

Night Maintenance

Reach and lift overhead up to 25 pounds, work in a closed, locked environment at night, move about entire facility and grounds in a safe manner; work in hot and cold temperatures extremes subject to fluctuations for long periods of time.

2009 – 2011 Winn – Dixie Mandeville, La

Stocker

Organize and carry out support duties to the Assistant Manager

and Co – Managers (focusing primarily on product storage and

keeping the customers happy).

2007 – 2009 The Daily News Bogalusa, La

Racker

Go around from store to store delivering newspapers with the utmost integrity.

While not delivering newspapers, I’m in the back assisting with the lamenting of the

Newspapers or at the front desk assisting incoming customers.

2005 – 2007 ClientLogic Bogalusa, La

Tech Support

Organize and carried out support duties to the company (focusing primarily on customer

Satisfaction). Transport information from one database to another. Ensure the proper

Distribution of support to meet ClientLogic high standard of quality.

1999 – 2004 SUNO New Orleans, La

IT Support

Guided student usage of software/programs: assisted faculty with individual and

Classroom usage of technology; monitored the computer lab; maintained the pro-

tection of the lab hardware; participated in the lab management process, etc.

Maintained this employment my entire college tenure.

1995 - 1998 Standard Parking New Orleans, La

Valet Attendant

Provide efficient and trouble free Valet Parking service to guests and customers of the

Parking Lot facility. Valid driver’s license with clean driving record. Able to operate

standard and automatic transmissions.

1992 – 1994 Mineral Management New Orleans, La

File Clerk

Organize and carry out support duties to the company (focusing primarily on paper

and folder storage). Transport papers to and from the file.

1982 – 1991 Edwards Landscaping Bogalusa, La

Laborer

Physical organizes, prepares and executes all designated jobs with

regard to Standards that ensures the quality toward the customers.

Education

1999-2004 Southern University New Orleans, La

Computer Technology

● B.S., Computer Information Systems

● Louis Stokes – Louisiana Alliance for Minority Participation (LS-LAMP) Scholarship

● Certificate of Achievement in Life Skills Career Development Program

Graduate ● Medical Transcription & Editing Course ● At-Home Professions, Fort Collins, CO (2015)

Skills/Interests

It would take at least a year of on-the-job training to develop the knowledge I have acquired during my course, so I am experienced and qualified for an entry-level position in Transcribing.

Treat all reports as if they were my own.

Fluent in written and spoken English.

Good clerical and computer skills.

Type 30 wpm.

Volunteer experience

Assist in various funds – raising events for church, and the community. Examples include car washes, used equipment sales, and taxes.

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