Customer Service Representative - Billing & Tech Support
Resume:
Rhasida Reid
Newnan, GA ***** 404-***-**** ************@*****.***
Professional Summary
Dedicated Customer Service Representative with 6 years of experience in providing exceptional support and resolving issues efficiently. Proven track record in troubleshooting, handling billing inquiries, and managing customer relationships in fast-paced environments. Strong communication, organizational, and analytical skills seeking to leverage expertise in a new Customer Service Rep role.
Work Experience
Customer Service Representative
Widepoint Hampton, VA
July 2023 to Present
• Manage device activations and troubleshoot technical issues for government military personnel, ensuring seamless communication and connectivity.
• Process and handle payments efficiently for government military employees, maintaining a high level of accuracy and customer satisfaction.
Warehouse Shipping and Receiving Clerk
Variety Wholesalers Newnan, GA
March 2025 to January 2026
I check in the load once it has been unloaded on the dock. Customer Service/Sales Rep
Concentrix Remote
January 2021 to July 2023
• Resolved customer inquiries and complaints by providing detailed information about products and services, ensuring high levels of customer satisfaction.
• Assisted with billing and payroll issues, facilitating accurate and efficient processing to maintain customer trust and loyalty.
Customer Service/Sales Rep
Teleperformance Salt Lake City, UT
January 2020 to December 2020
• Managed customer interactions efficiently, ensuring satisfaction and resolving inquiries in a high-volume, fast-paced setting.
• Collaborated with team members to achieve sales targets and improve overall service delivery.
• Utilized strong communication and organizational skills to handle multiple tasks and prioritize effectively during peak workload periods.
Customer Service Representative
Chime Solutions Center TX
January 2019 to December 2019
• Handled customer billing inquiries and processed account adjustments related to sales, ensuring accuracy in upgrades and downgrades.
• Facilitated seamless communication between sales and customer service teams to enhance customer satisfaction and streamline account changes.
Education
Business Administration/Management (College Degree) AIU Online Remote
March 2023 to October 2024
Diploma
Greenville High School Greenville, GA
May 1998 to May 1998
Some college
Business Administration (Bachelor's degree)
Skills
Mobile devices Information Processing Food management Computer operation Customer support experience within e-commerce industry Remote technical support Sales negotiation DocuSign Culinary experience Ensured That Patients Took Daily Medication Computer skills Computer Operator Workday Technical support Data entry Google Workspace Billing issue inquiries Antivirus software Ethernet Order processing Employee relationship building Remote recruiting Deal closing Customer returns handling Business development Phone customer support Working with individuals with substance use disorders CRM software Balance sheet reconciliation Marketing Advanced Microsoft Office (Word, Excel, PowerPoint, Access) Java Guest services Sales CRM system proficiency Achieving sales targets Sales support Underwriting Accounting Manufacturing Government agency customer support Customer relationship management Microsoft Teams Customer training Google Docs Sales presentations Improving customer support response time - Customer support response time improved (More than 30%) Drug Test Outbound calling Typing Technical troubleshooting support Customer support specialist experience Conducting sales calls Live chat Adobe Illustrator Writing skills Food service management Windows Call center agent experience Remote work experience Communication Skills (Verbal and Written) Inside sales Windows XP Research and Analytical Skills Time management Retail sales Help desk HubSpot Managing clients in a customer support role - Largest number of clients managed simultaneously in a customer support role (4-6 clients) Objection handling (sales technique) Warm calling Teamwork Data collection Attention to detail Communication skills Email customer support Non-technical user support Emotional regulation techniques Quality control Email outreach prospecting Appointment scheduling Customer support - Customer support experience (6-10 years) Virtual client meetings Software troubleshooting Cash handling Customer support experience within healthcare industry Operations management Document Control Restaurant experience Customer support experience within telecommunications industry Word processing Productivity software IT Large enterprise client interaction Customer support experience within technology industry Providing product information Business operations - Business operations experience (1-2 years) Organizational skills Deadline Sensitive Time Management Prepared Daily Reports of Patient’s Activities Quick Learner and Self-Starter Microsoft Word Personal assistant experience Office experience TB Testing/ Reading Account management Publisher Database management Consultative selling Financial services Front Desk Record Management Microsoft Excel Team management Editing Microsoft Outlook B2B sales Decision making Microsoft Outlook Calendar Internet Research Leadership Zoom Housekeeping Phone etiquette De-escalation techniques Customer service Closing sales Administrative experience Sales lead qualification Microsoft Office Confidentiality Restaurant management Analysis skills Patience macOS English Databases Bookkeeping Customer support experience within retail industry Customer issue escalation Problem solving Kitchen management Order inquiry handling Client services Porter experience Client interaction via phone calls Cold calling Management Managing teams in a customer support role - Largest customer support team managed (1-5 team members) Customer support experience within government industry Salesforce Handling customer exchanges Telemarketing Languages
English
Certifications and Licenses
Driver's License
CPA
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