Remote Data Entry Clerk & Quality Admin

Erica Clemons

Covington, TN 901-***-**** *.**********@******.***

Professional Summary

Detail-oriented professional with 10+ years of experience in customer service, manufacturing, and quality-focused environments. Skilled in quality inspections, documentation, process compliance, and maintaining high production standards. Proven ability to identify issues, ensure accuracy, and support efficient operations while meeting company quality requirements.

Core Skills

Customer Service, Account Management, Data Entry, Microsoft Office, Office Administration, Confidential Records Handling, Communication, Time Management, Quality Control & Inspection, Quality Assurance, Production Documentation, Blueprint Interpretation, Process Compliance, Attention to Detail, Safety Compliance, Manufacturing Standards

Work Experience

Customer Service Representative – ABC Financial Services (2020–Present)

- Manage customer accounts and serve as a primary point of contact for client inquiries and support

- Resolve customer issues efficiently while maintaining high satisfaction and retention

- Process payments, update records, and ensure accuracy in all account information

- Communicate with clients professionally via phone and email to provide solutions and guidance

- Support daily office operations and maintain organized documentation

Manufacturing Associate – Marvin Windows (2015–2020)

- Performed quality inspections on manufactured components to ensure compliance with company standards

- Verified measurements and product specifications using measuring tools and production guidelines

- Identified defects and reported quality concerns to supervisors for corrective action

- Maintained accurate production and quality control documentation

- Followed detailed work instructions, safety procedures, and manufacturing specifications

- Collaborated with production teams to ensure products met quality and customer requirements

- Demonstrated strong attention to detail while working in a fast-paced manufacturing environment

Manager – DIRECTV (2008–2015)

- Managed customer accounts and handled escalated issues to ensure satisfaction

- Supervised staff and coordinated daily operations

- Built strong customer relationships and improved service experiences

- Trained employees and maintained performance standards

Education

High School Diploma – Covington High School

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