People-Focused Customer Support Coordinator

Benjamin Steah

Phoenix AZ *****

602-***-**** - ************@*****.***

SUMMARY

An organized and detail-oriented self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

SKILLS

Ability to and cooperate together to do a job and achieve a common goal

Clearly convey information and ideas to individuals or groups

Adapts behavior and work methods in response to new information or changing conditions

Effectively handles multiple demands/priorities and takes action to resolve issues

EXPERIENCE

Amazon Corporate – Phoenix AZ (05/25 – 06/26)

Driver Support Services

Answered a high volume of calls finding ways to resolve any issues arising from drivers requests

Update all information pertaining to drivers, road closures severe weather conditions accidents reroutes & finding alternatives means to resolve any issues

Communicate with overnight semi trailer tractor drivers & dispatchers regarding their well beings on the interstate roads

Veyo Non-Medical Transportation - Phoenix AZ

Medical Driver (01/24 - 0525)

Picking up & delivering non-emergency medical patients to their appointments

Calling patients prior to picking up to set them up for transportation

Communicate with dispatch to make sure all trips completed in a timely manner

Keeping track to all actions pertain to trips, mileage time spans and condition of clients

TTEC - Phoenix AZ (08/18/ - 12/23)

Onboarding Specialist

Working as a third party for American Express drivers, helping with vehicle maintenance

Ensured confidentiality was maintained

Maintained driver’s deliveries schedule

Upsell and update new customers coming on board for new business

Reviewed records for completeness, accuracy and compliance with regulations

EDUCATION

Associates Degree

Mountain West College, Salt Lake City, UT.

Contact this candidate