Learning and Development Manager

MONICA L. C. BROWN, PH.D.

Cypress, TX • 713-***-**** • **************@*****.*** • LinkedIn.com/in/monica-l-c-brown

Learning and Organizational Development professional with 20+ years of experience leading enterprise learning initiatives, leadership development programs, and workforce transformation strategies across complex, multi-regional organizations. Proven ability to partner with business leaders and HR teams to identify capability gaps, implement impactful learning solutions, and drive employee performance and organizational effectiveness, with extensive experience in the Oil & Gas and Energy sectors.

AREAS OF EXPERTISE

Talent Development

Program Management

Enterprise Software

Stakeholder Engagement

ETRM Systems

Talent Enablement

Workforce Transformation

Leadership Development

Generative AI for Learning Solutions

Agile Methodologies

Employee Experience

Learning & Development

Problem-Solver

Organizational Development

HR Program Management

Consulting

Continuous Improvement

Employee Development

Project Management

Resource Allocation

Learning Strategy

Training Program Development

Process Improvement

Coaching & Mentoring

Cross-Functional

Employee Engagement

Organizational Change

Risk Mitigation

Adult Learning Principles

Change Management

Team Leadership

Data Analysis

Enterprise Training

Executive Reporting

Virtual Learning

Professional Development

PROFESSIONAL EXPERIENCE

CAPCO HOUSTON, TX

PRINCIPAL CONSULTANT (NOV 2024 TO SEPT 2025)

Led enterprise transformation initiatives supporting large-scale technology and business process changes for energy and utilities clients. Partnered with executive stakeholders, project teams, and operational leaders to design and execute change strategies that accelerated adoption of complex enterprise platforms and new operating models. Guided organizations through system implementations by aligning business processes, workforce enablement strategies, and stakeholder communication plans to ensure smooth transitions and measurable operational improvements.

Served as a trusted advisor to executive leadership and steering committees, translating technical program milestones into strategic insights that informed decision-making and risk mitigation. Collaborated with sales leadership to design and position transformation solutions, securing multiple six-figure engagements for enterprise software deployment, training programs, and change enablement initiatives.

Strengthened organizational capability by developing comprehensive onboarding and project management training, enabling faster integration and consistent delivery excellence for new consultants. Guided talent growth through mentoring, performance assessments, and advancement recommendations in partnership with firm leadership. Led university recruiting campaigns and serve as trusted resource for Associate Training Program consultants, ensuring smooth transition into organization. Fostered culture of inclusion and connection as active leader within CAPCO’s employee resource groups, enhancing engagement and community impact.

ØAchieved 18% cost reduction on a $2M public utilities transformation initiative by redesigning trading, risk, settlement, and credit management workflows while supporting system adoption and operational change.

ØDelivered time-sensitive Allegro ETRM scheduling rollout for a global energy provider by leading data migration readiness, stakeholder coordination, and end-user preparation, securing a two-month project extension and increasing engagement revenue by 25%.

ØLaunched Mentor for Milestone leadership development initiative within Talent Acquisition, strengthening leadership readiness and improving employee engagement by 30% while increasing post-program performance by 25%.

MOLECULE SOFTWARE HOUSTON, TX

PROJECT MANAGER (JUL 2023 TO APR 2024)

Support enterprise client engagements for an IT consulting firm specializing in innovative learning and development programs, IT project management, and software implementation. Serve as key bridge between executive leadership and client stakeholders, assuring transparent communication, stakeholder buy-in, and successful outcomes. Lead and develop high-performing consultant teams, fostering culture of collaboration, accountability, and technical excellence.

ØArchitected and deployed tailored ETRM solutions. Authored precise functional and technical specifications for ERP improvements while rigorously managing scope, budgets, timelines, quality, and change control.

•Enhanced Allegro settlements and back-office functions for multiple energy and utilities companies, optimizing invoicing, reconciliation, and payment processes to reduce settlement discrepancies by 30% and shorten the month-end close.

•Spearheaded training initiatives for clients and internal teams, acting as ETRM Subject Matter Expert to provide best practices, troubleshoot issues, and uplift day-to-day operational efficiency.

•Supported a SaaS agency in project management and implementation, conducting stakeholder interviews, gap analyses, and legacy system assessments to ensure accurate scoping, smooth integration, and successful technology adoption.

ION GROUP/ALLEGRO DEVELOPMENT HOUSTON, TX

PRINCIPAL CONSULTANT (JUL 2017 TO JUL 2023)

Led delivery of enterprise-scale Trading and Risk Management system deployments, overseeing cross-functional teams of Senior and Junior Consultants to achieve operational, financial, and strategic objectives. Surpassed performance benchmarks, including completing $2M public utilities project 18% under budget through process restructuring that improved automation, transparency, and real-time access to performance data. Built and maintained strong executive-level client relationships, presenting tactical updates to Steering Committees and influencing key

implementation decisions. Accelerated business growth by exceeding annual targets for training platforms, enhancement features, and licensing, earning Top Consultant Incentives of up to $25K from 2016–2022. Played pivotal role in scoping and estimating projects, ensuring realistic budgets and delivery timelines. Elevated organizational capability through consultant training on tools, policies, and methodologies; directed recruitment, onboarding, and performance evaluations; and fostered inclusive workplace culture as active member of Diversity & Inclusion Committee.

ØUpgraded ETRM system for AES Global (US and South America), overseeing system configuration, data migration, and user adoption, streamlining trade capture and settlement workflows to reduce trade entry time by 40%

ØOrchestrated AES’s ION platform program as SME for coal, crude oil, and natural gas, coordinating global teams and system integrators (Accenture, Deloitte); drove $2.5M revenue and extended project from one to three years.

ØServed as SME for accounting in crude oil and natural gas producer’s ERP-to-Allegro migration, training accountants, managing stakeholders, and guaranteeing successful remote delivery during COVID.

ØSteered content development and delivery, by providing subject matter expertise, context, and content direction, working in partnership with the Project Manager and Client Stakeholder on instructional design and development.

ØDelivered hands-on training and post–go-live hyper-care support, increasing system adoption and user confidence by 30% through user-centered instructional design and implementation.

ØFacilitated both virtual and in-person learning programs for advisors — from onboarding and foundational skills to advanced role progression — improving engagement and knowledge retention across multiple platforms.

ØManaged and executed end-to-end multimedia training initiatives, boosting learner engagement by 40% through the use of interactive modules, visual storytelling, and AI-powered learning tools.

ØChampioned innovative learning technologies to enhance performance, elevate organizational capability, and deliver measurable workforce transformation.

ALLEGRO DEVELOPMENT HOUSTON, TX

SENIOR ENERGY SOFTWARE CONSULTANT (MAY 2007 TO JUL 2017)

Directed projects as Project Manager and Team Leader for Physical Logistics, Natural Gas, Refined Products, and Accounting Components within Allegro application, supervising teams of Junior and Senior Consultants. Led full software development lifecycle for CTRM solutions, streamlining third-party integrations and enhancing visibility of inventories, supply, and demand. Oversaw business and IT planning, partnering with clients to design future-state processes and integrate with platforms like SAP and Oracle. Delivered end-user and curriculum-based training, providing demonstrations to prospective clients. Managed implementation budgets up to $1M, optimizing resources to maximize productivity. Spearheaded recruitment efforts, conducting candidate screening and interviews to build high-performing teams.

ALLEGRO DEVELOPMENT HOUSTON, TX

ENERGY SOFTWARE CONSULTANT (MAY 2004 TO MAY 2007)

Served as SME in Petroleum, LNG, Natural Gas, and Bulk Commodities for Trading and Risk Management software executions. Guided clients through all project phases, including business process analysis, data conversion and validation, application configuration, documentation, and deployment. Developed educational materials and delivered training to support successful adoption. Provided end-to-end client assistance throughout implementation lifecycle, ensuring seamless integration and optimal system performance.

ACCENTURE LLP HOUSTON, TX

BUSINESS CONSULTANT (JAN 2001 TO OCT 2003)

Consulted with oil and gas clients on ETRM software vendor selection, pre-sales demonstrations, and business process reengineering. Acted as liaison between client executives and technical teams to introduce and train users on emerging technologies. Designed and implemented process improvements to support industry-specific transformations, with focus on people, process, and digital models. Created web-based training tool to provide new hires with foundational understanding of trading and risk management. Developed best practices in digital marketing. Participated in college recruiting initiatives to attract top talent.

EDUCATION

DOCTOR OF PHILOSOPHY (PH.D.), BUSINESS MANAGEMENT IN TECHNOLOGY CAPELLA UNIVERSITY

MASTER OF ARTS (MA), SOCIOLOGY PRAIRIE VIEW A&M UNIVERSITY

BACHELOR OF FINE ARTS (BFA), RADIO/TELEVISION/FILM SAM HOUSTON STATE UNIVERSITY

PROFESSIONAL DEVELOPMENT

ALLEGRO CERTIFICATIONS: NATURAL GAS CRUDE OIL BULK SYSTEM ADMINISTRATION RISK MANAGEMENT

AFFILIATIONS

DELTA SIGMA THETA SORORITY, INC., MEMBER NATIONAL NOMINATING COMMITTEE (2025)

NORTH HARRIS COUNTY ALUMNAE CHAPTER, CHARTER MEMBER, SOCIAL ACTION CHAIR, TECHNOLOGY ADVISOR, CERTIFIED

TRAINER (MEMBERSHIP INTAKE AND DELTA INTERNAL DEVELOPMENT), STATE DELTA INTERNAL DEVELOPMENT COORDINATOR

NORTH HARRIS COUNTY EDUCATIONAL & DEVELOPMENTAL FOUNDATION, PRESIDENT

HOUSTON AREA PARKINSON SOCIETY, BOARD OF DIRECTORS

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