Remote Customer Service & Office Manager
Resume:
DALLAS L. ABBEY
***** *. *** ****** *****, Independence, MO 64056
**********@*****.***
Objective
To find remote employment, where I can use my 20+ years of customer service and office management experience to achieve team & company goals. Education
September 2010 - Graduated - Concorde Career College Dental Assisting Program, Kansas City, Missouri
May 1990 - Butler County Community College, Wichita, Kansas May 1989 - Graduated - Campus High School, Haysville, Kansas Employment
Dec. 2024-April 2025
Independent Contract Agent/Tier 2 - WFH
Omni Interactions
● Assisted Tier 1 agents in real time, supporting agents who needed assistance to resolve customers issues. Above average metrics. Excellent handle time. 98% survey success. Sept 2019-July 2024
Quality/Customer Service-WAH
Concentrix - WAH(remote) - Wichita, Kansas
● Multiple systems used to handle calls & emails from customers, including Salesforce. May 2016- Aug 2018
STAY AT HOME WIFE
April 2015- April 2016
MANAGER
Double Up Smoke Shop, Wichita, Kansas
● Responsible for daily operations, supervision of employees, payroll, accts rec/payable, inventory, etc.
Nov 2013-Jan 2014
CUSTOMER SERVICE REP
Starwood Hotels Call Center Wichita, Kansas
● Answer inbound calls for 9 hotel brands, make reservations, secure rooms with payment from credit card
Jan 2011-April 2012
OUTBOUND INSURANCE SALES REP
Martin Group Mission, Kansas
● Make outbound sales calls to people requesting information on limited medical insurance.
June 2010 - October 2010
CHAIRSIDE DENTAL ASSISTANT
Dr. Dean Kirn, D.D.S. Shawnee, Kansas
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