Medical Billing and Coding Specialist

Jami Goolsby

Mount Airy, NC • 321-***-**** • *******************@*****.***

PROFESSIONAL SUMMARY

Highly motivated and detail-oriented professional with a comprehensive education in Medical Billing and Coding. Possesses a solid understanding of medical terminology, coding guidelines, and insurance procedures, acquired through rigorous coursework and hands-on training.

EDUCATION

Associate Degree in Medical Reimbursement and Coding

Bryant & Stratton College: Online – August 2023

Diploma in Medical Billing and Coding

Bryant & Stratton College: Online – December 2022

RELEVANT COURSES

Electronic Health Records

ICD Procedural Coding

Evaluation & Management Services

Clinical Documentation

Advanced ICD Diagnostic Coding

Advanced CPT & HCPS II Coding

CORE COMPETENCIES

Report Generation

General Accounting

Billing & Invoicing

General Operations

Time Management

General Administrative

PROFESSIONAL EXPERIENCE

Customer Service Associate, Circle K August 2022 – Current

Operate cash registers accurately, processed transactions, and provided correct change to customers while maintaining a high level of integrity and accuracy.

Demonstrate flexibility by handling various tasks and responsibilities as needed, contributing to the overall success of the store.

Collaborate with team members to achieve store goals, contributing to a positive and efficient work environment.

Respond to customer complaints and concerns, escalating issues when necessary, to ensure swift resolution and customer satisfaction.

Medical Receptionist, Melbourne Gynecology January 2022 – February 2022

Managed a multi-line phone system, answering and directing calls to the appropriate personnel, scheduling appointments, and addressing patient inquiries.

Scheduled and confirmed patient appointments, surgeries, and follow-up visits, optimizing the physician's calendar for efficiency.

Collected and verified patient demographic information, insurance details, and medical histories, ensuring accurate and up-to-date records.

Coordinated patient check-ins and check-outs, verified insurance coverage, and processed payments, maintaining a smooth and organized front desk operation.

Machine Operator II, Hydro 2018 - 2022

Operated machines in compliance with safety protocols, utilizing personal protective equipment and adhering to all safety guidelines.

Collaborated with team members to achieve production goals, participating in shift changes, and providing effective communication regarding machine status and production targets.

Troubleshooted and resolved minor machine malfunctions, escalating issues to maintenance or supervisors when necessary.

Recorded production data, including output quantities, downtime, and product specifications, ensuring accurate and up-to-date documentation.

Online Customer Service Representative, Radial November 2009 – April 2018

Assisted customers with order placement, tracking, and returns, demonstrating a thorough understanding of Radial's products, services, and policies.

Managed and prioritized multiple customer interactions simultaneously, maintaining a high level of efficiency and quality in responses.

Collaborated with cross-functional teams, including logistics, sales, and technical support, to address complex customer issues and provide comprehensive solutions.

Utilized CRM systems to document customer interactions, update customer profiles, and track issue resolution, ensuring accurate and organized record-keeping.

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