Experienced FootPrints Administrator and Receptionist

Lorena Narvaez

C: 281-***-****

E: *******@*******.***

*** *********** *****

Spring, TX 77388

SUMMARY:

Reliable, versatile, and very experienced individual with exceptional leadership and interpersonal skills. Self-motivated, goal-oriented, and a proven team player. Talent for quickly mastering new skills and handling a wide variety of tasks. Diligent and eager to assist in all projects, poised and competent in high pressure situations and work accurately and effectively under strict deadlines.

SKILLS & EXPERTISE:

•Microsoft Office

•Word

•Basic Excel

•Outlook

•PeopleSoft

•Oracle Software

•Documentation Review

•Data Entry

•Customer Service Skills

•Bilingual Interpreter

•Notary Public for State of Texas

•Over 20 years of experience, efficient problem solver, patient, consistent, easy listener

• Fluent in reading, writing & Speaking Spanish

• Worked 2 years at a secretarial service company, operated multi-line switchboard, 25 lines

EXPERIENCE:

EBS (Equipment Business Software) aka MECHDATA: 713-***-****

Administrator/Receptionist - March 25, 2022, through January 02, 2026

Laid off due to slow business with possibility of rehiring once business picks up

As a FootPrints Administrator, I was responsible for receiving all incoming requests by customers. These types of requests are preliminary issues that are submitted by a customer through the FootPrints interface using the customer's self-service interface, via email or phone call. I administered all new or existing projects, updating and creating custom fields including viewing and editing issues. I determined the severity or impact of the issue (high/medium/low) and assigned it to an agent who would then resolve the solution.

NOTE: FootPrints was superseded with Odoo therefore, all requests went directly to the agents leaving me out of the ticket-entry role.

Other responsibilities were contacting our landscapers, office maintenance for repairs and our telephone system phone company for any issues. Ordered office and kitchen supplies as needed, went to the company’s financial institution to make their deposits.

Schlumberger Manufacturing Division: 713-***-****

Administrative Assistant (Manufacturing Department)

Temporary Contract assignment - November 2021 through February 2022

Was responsible for administering equipment orders for production employees including uniform fittings. Ensure that the appropriate PPE was procured and available for employee use such as head protection, eye and face protective devices, protective footwear, hand protection, hearing protection, and uniforms. Setup and maintain department records and files.

CBI Fulfillment Services, LLC:

Part-Time Document Imaging Specialist – March 2021 – April 2021 – Business slow/ layoff

My document imaging work required speed, accuracy, and handling of confidential information which supported their need for strong data, entry screen navigation and quality focus work.

I was responsible for performing a variety of document focused activities to produce meaningful digital images of confidential information used throughout the company to process participants request such as the handling of checks, spending accounts and death certificates. Operated quickly with a high degree of accuracy which was consistently measured against internal standards.

CUDD Energy Services: 832-***-****

Administrative II to the VP & Engineering Department – February 2003 thru January 2020

Responsible for providing extensive administrative support to the engineering department, project-oriented, Coil-Tubing, Industrial Nitrogen, and Hydraulic Fracturing. Daily job responsibilities included coordinating calendars, scheduling appointments and events, acting as liaison, updating internal databases, managed travel expenses, managed phone calls and emails, distributing internal communication, mileage reports, processed purchase orders, managed and updated expense reports, travel and hotel arrangements while maintaining a highly professional demeanor.

EDUCATION: High School Graduate plus attended one year at West Texas State University,

Canyon,Texas (Panhandle)

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