Administrative Operations & Data Management Professional

JAMELL BERRYMAN

910-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and operations professional with 18+ years of experience supporting business operations, customer service, data management, and record maintenance. Proven ability to manage multiple priorities, maintain accurate records, coordinate projects, create documentation, and support stakeholders at all levels. Experienced in data integrity, process improvement, compliance, reporting, and customer support. Recognized for strong organizational skills, attention to detail, and a collaborative approach to solving problems in fast-paced environments. CORE QUALIFICATIONS

• Administrative & Sales Operations Support

• Data Management

• Customer Service & Issue Resolution

• Documentation & Process Management

• Data Entry & Record Maintenance

• User Support & Troubleshooting

• Project Coordination

• Meeting & Event Logistics

• Communication & Stakeholder Management

• Microsoft Excel, Word, PowerPoint & Outlook

• Reporting & Data Accuracy

• Time Management & Organization

• Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

Bookkeeper / Office Support / Payroll Administrator J.R. Ingram Jr. Elementary School Sanford, NC

January 2007 – May 2025

• Managed large volumes of sensitive employee, financial, and operational records while maintaining data accuracy and compliance standards.

• Served as a primary point of contact for staff inquiries, providing timely support and issue resolution.

• Created, maintained, and updated documentation, reports, and operational records for leadership and staff.

• Coordinated with internal departments to support operational improvements and process changes.

• Maintained data integrity through regular record audits, reconciliation activities, and correction of discrepancies.

• Assisted with onboarding activities, system access coordination, and administrative support for employees.

• Managed multiple concurrent priorities and deadlines while ensuring high-quality service delivery.

• Developed and maintained organized filing systems and documentation processes.

• Supported project implementation efforts by coordinating information, tracking tasks, and communicating updates.

• Generated reports and analyzed information to support leadership decision- making.

• Collaborated with external auditors and internal stakeholders to ensure compliance and operational effectiveness.

• Maintained strict confidentiality while handling sensitive employee and organizational information.

Retail Banker / Account Manager

Woodforest National Bank Sanford, NC

January 2005 – January 2007

• Delivered exceptional customer service by responding to inquiries, resolving issues, and supporting account-related requests.

• Maintained accurate customer records and ensured compliance with banking procedures.

• Assisted customers with transactions, account maintenance, and product information.

• Identified and resolved record discrepancies while maintaining high standards of data accuracy.

• Built strong customer relationships through effective communication and problem- solving.

Office Manager / Dean of Students

Provisions Academy Sanford, NC

January 2000 – January 2005

• Managed daily administrative operations and coordinated activities across multiple stakeholders.

• Developed and maintained operational procedures and documentation.

• Organized meetings, communications, and administrative processes to support organizational objectives.

• Coordinated programs and initiatives requiring detailed planning, communication, and execution.

• Collaborated with faculty, staff, families, and community partners to support successful outcomes.

EDUCATION

Central Carolina Community College

Associate Degree, Information Systems Technology

Lee County High School

High School Diploma

TECHNICAL SKILLS

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

• Data Entry & Record Management

• Reporting & Documentation

• Database Maintenance

• Customer Relationship Support

• Process Improvement

• Administrative Systems

• Payroll Administration

• Project Coordination

ADDITIONAL STRENGTHS RELEVANT TO THE SALES ADMINISTRATOR ROLE

• Experience maintaining accurate records and ensuring data quality

• Strong customer service and internal support background

• Ability to manage multiple projects and deadlines simultaneously

• Experience creating documentation and process records

• Comfortable learning and supporting business systems and software

• Proven attention to detail and organizational excellence

• Strong written and verbal communication skills

• Experience coordinating across departments and stakeholders

Contact this candidate