DSP Dispatch Operations & Safety Lead
Resume:
EMONIE BENTON
Trenton, NJ *****
mailto:******.******@*****.***
PROFESSIONAL SUMMARY
Operations and Logistics Professional with experience as a DSP Lead Dispatcher overseeing daily dispatch activities, driver coordination, scheduling, safety compliance, and team performance. Strong background in leadership, problem-solving, shipping and receiving, documentation, and operational efficiency. Proven ability to manage fast-paced workflows while maintaining productivity, accuracy, and safety standards.
CORE SKILLS
• DSP Dispatch Operations
• Team Leadership & Supervision
• Driver Coordination
• Scheduling & Workforce Management
• Shipping & Receiving
• Inventory Control
• Safety Compliance
• OSHA Training
• HAZMAT Training
• TDR Training
• Data Entry & Documentation
• Microsoft Office Suite
• Problem Solving
• Process Improvement
• Customer Service
PROFESSIONAL EXPERIENCE
DSP LEAD DISPATCHER Amazon DSP 2022–2026
• Led daily dispatch operations and coordinated driver assignments to ensure on-time deliveries.
• Supervised drivers and supported daily transportation and logistics activities.
• Monitored route performance, attendance, and productivity metrics.
• Assisted with scheduling, staffing, and operational planning.
• Trained and coached team members on safety procedures and company policies.
• Resolved delivery and operational issues in a fast-paced environment.
• Maintained accurate dispatch records, reports, and documentation.
• Communicated with management and drivers to ensure efficient workflow and customer satisfaction.
SECURITY SITE SUPERVISOR Allied Universal Robbinsville, NJ 2021–2022
• Supervised personnel and ensured adequate staffing coverage.
• Managed schedules and submitted payroll documentation.
• Enforced safety procedures and maintained operational security.
• Served as a liaison between employees and management.
• Maintained accurate reports and documentation.
DIRECT SUPPORT PROFESSIONAL The Arc Mercer Hamilton, NJ 2019–2021
• Assisted individuals with daily activities and support needs.
• Maintained documentation and communicated with families and supervisors.
• Demonstrated strong problem-solving and communication skills.
• Assisted with medication management and daily living activities.
CERTIFICATIONS & TRAINING
• OSHA Safety Training
• HAZMAT Training
• Workplace Safety Training
• TDR Training
EDUCATION
Trenton Central High School
High School Diploma
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