Customer service
Resume:
VERONICA
BROWN
*************@*****.***
Balcones Heights, TX 78201
https://www.linkedin.com/in/
veronica-brown
Achieved high customer satisfaction by efficiently addressing concerns and inquiries.,Elevated consulting services by applying persistent problem-solving strategies.,Enhanced client engagement through personable communication while driving sales.,Delivered exceptional service that contributed to a positive customer experience. PROFESSIONAL SUMMARY
SKILLS
Facilitated effective
communication with team
members and clients.
•
Supported customer retention
initiatives to build lasting
relationships.
•
Assisted in organizing tasks to
enhance workflow efficiency.
•
Processed orders accurately to
ensure timely delivery.
•
Maintained high attention to
detail in all tasks.
•
Managed time effectively to
meet deadlines and prioritize
work.
•
Utilized Microsoft Outlook for
scheduling and communication.
•
Employed Microsoft Office tools
for documentation and
presentations.
•
Contributed to sales efforts
through direct customer
engagement.
•
Leveraged Microsoft Excel for
data analysis and reporting.
•
Provided exceptional customer
service to address inquiries and
resolve issues.
•
Promoted upselling strategies to
enhance customer satisfaction.
•
Aided in account management to
ensure client needs were met.
•
EDUCATION
AT&T - Premier service consultant
Balcones Heights, TX • 11/2018 - Current
Conduit Global - Medicare Customer Service Representative Lubbock, TX • 07/2016 - 06/2018
kgb - Pharmacy Benefits Manager
Lubbock, TX • 09/2012 - 03/2015
WORK EXPERIENCE
Managed customer accounts while assisting with high-volume calls and navigating multiple systems effectively. Developed sales and customer retention skills through upselling and providing quality customer service. Provided technical support for five years with AT&T, enhancing account management and troubleshooting abilities.
•
I was a Medicare sales agent. Enrolled members with Medicare advantage plans and also scheduled medical procedures for United Health Care until the company closed.
•
Assisted pharmacies with prescription processing and partnered with physicians' offices to submit and manage prior authorizations, ensuring accurate documentation and timely approval of medications for patients.
•
Frenship High School
Wolfforth, TX • 05/1997
High School Diploma: Criminal
Justice
Remote
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